Hi, I’m
Jijie Ibrahim
Customer Service
Summary
Dynamic Customer Service Specialist with proven expertise at CDGE Pte Ltd, adept at resolving complex issues and enhancing customer satisfaction. Skilled in complaint resolution and active listening, I build trust through effective communication and tailored solutions, consistently achieving positive outcomes and fostering strong client relationships.
Overview
26
years of professional experience
Work History
CDGE Pte Ltd
Customer Service Specialist
06.2000 - Current
Job overview
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Education
ITEBalestier
No Degree
Skills
Customer service
Good communication skills
Complaint resolution
Customer relations
Excellent written and oral communication
Customer relationship management
Complaint handling
Problem resolution
Customer relationship management (CRM)
Conflict mediation
Call center experience
De-escalation techniques
Telephone etiquette
Problem-solving
Critical thinking
Decision-making
Task prioritization
Time management
Active listening
Building rapport
Follow-up skills
Data collection
Payment processing
Team development
POS systems expert
Product knowledge
Documentation
Scheduling
Timeline
Customer Service Specialist
CDGE Pte Ltd
06.2000 - Current
ITE
No Degree