Jiin Kim
Summary
As a seasoned 5-star hotel Front Desk Supervisor, I have a demonstrated history of setting high service standards and creating training materials while receiving recognition for exceptional service. I also bring valuable experience as a VIP banker catering to discerning clients and as a Front Desk Agent at a prestigious hotel. Meticulous attention to detail, dedication to customer satisfaction, and track record of exceeding expectations meets a strong candidate for the Cabin Crew at Emirates, where I'm eager to contribute to creating unforgettable passenger experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Mondrian Singapore Duxton
04.2023 - Current
- Coordinate and delegate tasks to front desk staff.
- Handle guest inquiries, requests, and complaints, striving to resolve issues promptly and to guest's satisfaction.
- Train new front desk staff on hotel procedures, policies, and customer service standards.
- Communicate effectively with housekeeping, maintenance, and other hotel departments to fulfill guest needs.
Banker
Shinhan Bank
12.2021 - 03.2023
- Assist clients in opening and managing accounts, providing information on various banking products, and addressing their financial needs and inquiries.
- Process deposits, withdrawals, transfers, and other financial transactions accurately and securely.
- Collaborate with clients to develop financial plans, set savings goals, and create strategies for wealth accumulation.
Front Desk Agent
Intercontinental Seoul Coex
05.2019 - 05.2020
- Provide exceptional customer service by answering inquiries, resolving concerns, and offering information about hotel facilities, services, and local attractions.
- Process check-in and outs efficiently for 624 rooms, settling bills, and ensuring guest satisfaction.
- Handle room reservations, both in-person and over phone, ensuring accurate bookings and availability.
Education
Bachelor of Arts - International Industrial Information
Kyonggi University
Gyeonggi, South Korea08.2019
Skills
- Effective Customer Service
- Complaint Management
- Planning and Prioritization
- Concierge Support
- Staff Development
Accomplishments
- Guest Thanks Letter of August 2023 (Mondrian Singapore Duxton)
- Best Service Employee of December 2020 (Intercontinental Seoul Coex)
- Best Scorer in Acknowledgement Test (Intercontinental Seoul Coex)
Certification
- National Bartender (September 2021, South Korea)
- National Patissier (Feburary 2021, South Korea)
Languages
English
Bilingual or Proficient (C2)
Korean
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Timeline
Front Desk Supervisor
Mondrian Singapore Duxton
04.2023 - Current
Banker
Shinhan Bank
12.2021 - 03.2023
Front Desk Agent
Intercontinental Seoul Coex
05.2019 - 05.2020
Bachelor of Arts - International Industrial Information
Kyonggi University
- National Bartender (September 2021, South Korea)
- National Patissier (Feburary 2021, South Korea)
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