Jidapha Kaewsuktae
Administrative Assistant
Bangkok
Summary
As an Experienced in hospitality with over 5 years of combined experience in business and hospitality management. Influential communicator able to guide cohesive teams toward shared goals and advancement. Personable and approachable; enjoys meeting and talking with different people. Recognizes and resolves problems quickly and efficiently to foster positive relationships with guests to promote customer satisfaction and loyalty.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Assistant to Engineering
Grand Hyatt Erawan Bangkok Hotel
11.2023 - Current
- Manage and maintain schedules for engineers and Director of Engineering, including scheduling appointments, meetings
- Prepare presentations, and other documents related to engineering projects
- Handle email, packages, and deliveries specific to the engineering department
- Organize and coordinate office operations and procedures within the engineering department
- Manage relationships with vendors, service providers, ensuring that all engineering items are invoiced and paid on time
- Assist in the preparation of engineering reports, technical documents, and project plans
- Develop and maintain filing systems for engineering documents, records, and reports
- Coordinate and manage engineering projects and tasks, ensuring all deadlines are met
- Assist in the preparation of regularly scheduled engineering reports.
Front Office Host
Park Hyatt Bangkok Hotel
02.2022 - 11.2023
- Responsible for registering guests and assigning rooms
- Provides general information, directions, assistance with any requirement and responding to guest inquiries
- Desire to satisfy the needs of others in a fast-paced environment
- Create memorable and tailored experiences for all guests.
R Ambassador
Renaissance Bangkok Ratchaprasong Hotel
12.2019 - 06.2020
- Greet and acknowledge all guests
- Welcome all guests in a polite and friendly manner
- Listen to customer requests and to apply the L.E.A.R.N
- Process if guest complaint
- Suggest alternatives to meet customer needs and expectations
- Thank customers and invite our guests to return
- Carry out other duties as directed by the reporting line managers
- Receive, handle and relaying of guest messages, mail, voice mail and faxes in an efficient, timely manner as per hotel policy
- Ensure one stop shopping for all guests, do not redirect a guest to another area, and find information required and advise guest accordingly.
Guest Relations Supervisor
AVANI Atrium Bangkok Hotel
06.2018 - 11.2019
- Welcome guests during check-in and giving a found farewell to guest while checkout
- Handling guest complaints and concerns in an efficient and timely manner
- Overseeing VIP guests, arrivals and departures
- Detailed information regarding arrivals and room requirements.
Cashier
Phyathai 2 International Hospital
05.2014 - 06.2018
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Education
Bachelor's Degree in Educational Technology and Communication -
Rajamangala University Of Technology Thanyaburi
06.2010 - 05.2014
Skills
- Administrative Support
- Customer Service
- Time Management
- Customer and client relations
- Complex Problem-Solving
- Professional Communication
Additional Information
- Motivated self-starter with an aptitude for learning new skills quickly
- Friendly positive attitude, energetic and mature
- Positive and confident personality blended with a strong work ethic
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Excellent time management skills and ability to multi-task and prioritize work.
- Attention to detail and problem-solving skills.
- Strong organizational and planning skills.
- Excellent written and verbal communication skills.
References
- Suvichan Sakrattana, Director of Engineering at Grand Hyatt Erawan
Tel: 080 651 0587
Email:Suvichan.sakrattana@hyatt.com
- Waranad Krissanakree, Former Director of Room at Park Hyatt Bangkok
Tel: 081 555 1911
Email: Waranad.k@gmail.com
- Kittipong Chakkrot, Guest Relation and Executive Club Manager at AVANI Atrium Bangkok
Email: kittipong_ch@minor.com
- Patcharaporn Suppuree, Loyalty Manager at Renaissance Bangkok
Email: Pattcharaporn.suppuree@renaissanc ehotels.com
Timeline
Administrative Assistant to Engineering
Grand Hyatt Erawan Bangkok Hotel
11.2023 - Current
Front Office Host
Park Hyatt Bangkok Hotel
02.2022 - 11.2023
R Ambassador
Renaissance Bangkok Ratchaprasong Hotel
12.2019 - 06.2020
Guest Relations Supervisor
AVANI Atrium Bangkok Hotel
06.2018 - 11.2019
Cashier
Phyathai 2 International Hospital
05.2014 - 06.2018
Bachelor's Degree in Educational Technology and Communication -
Rajamangala University Of Technology Thanyaburi
06.2010 - 05.2014
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