Jiayu Li
Summary
Compassionate Healthcare Professional and proactive Sales Associate with expertise in patient care, healthcare management, and customer engagement. Successfully guided patients through treatment options, expanded community healthcare access, and improved store performance.
Skilled in care coordination, quality improvement, client engagement, and team collaboration, bringing strong communication and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Healthcare Professional
SGH
2024.05 - Current
- Provided compassionate support during difficult health decisions, guiding patients through available treatment options.
- Spearheaded outreach efforts targeting underserved populations, expanding access to critical healthcare services within the community.
- Educated clients on preventative health measures, resulting in a decline in chronic illness diagnoses among the patient population.
- Collaborated with interdisciplinary teams to develop holistic care plans for patients with complex medical conditions.
- Served as a trusted liaison between patients and healthcare providers by facilitating open communication channels and fostering mutual respect.
- Followed document protocols to safeguard confidentiality of patient records.
Sales Associate
University Store
2020.09 - 2021.04
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
High School Diploma -
Ngee Ann Polytechnic
Singapore, Null, Singapore05.2024
Skills
- Healthcare management
- Care Coordination
- Quality Improvement
- Healthcare regulations
- Client Engagement
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Interpersonal Skills
- Continuous Improvement
- Adaptability
- Building Rapport and Credibility
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Beginner (A1)
Japanese
Beginner (A1)
Timeline
Healthcare Professional
SGH
2024.05 - Current
Sales Associate
University Store
2020.09 - 2021.04
High School Diploma -
Ngee Ann Polytechnic
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