Summary
Overview
Work History
Education
Skills
Timeline
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TOH JIA YONG

Summary

Service-centric Restaurant Supervisor with 2 years of experience overseeing operations of diverse food services establishments. Skilled in organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills and able to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Restaurant Supervisor

Unlisted Collection
06.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Accomplished multiple tasks within established timeframes.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Restaurant Captain

Ginett Restaurant & Wine Bar
01.2021 - 06.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Answered restaurant phones with professionalism and directed calls appropriately.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Assisted in inventory management, ordering supplies, and minimizing food spoilage.
  • Participated in regular trainings to stay current on industry best practices and trends.
  • Increased daily sales by upselling menu items based on customer preferences.

Shopping Concierge

P-SERV PTE LTD (CHANGI AIRPORT)
01.2020 - 05.2020
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
  • Streamlined communication between departments, ensuring efficient service delivery to guests.
  • Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
  • Kept up-to-date on industry trends and best practices in order to continually enhance the quality of services offered.
  • Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.


Internship

SHERATON TOWER SINGAPORE
01.2015 - 01.2016
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.

Education

Diploma in Hospitality and Tourism Management - Hospitality

KDU PENANG COLLEGE
12.2016

Skills

  • POS system knowledge
  • Promotions and Events Coordination
  • Wine and beverage knowledge
  • Staff Supervision
  • Task Delegation
  • Reservation handling
  • Performance monitoring
  • Problem-Solving
  • Reliable and Responsible
  • Workflow Planning

Timeline

Restaurant Supervisor

Unlisted Collection
06.2022 - Current

Restaurant Captain

Ginett Restaurant & Wine Bar
01.2021 - 06.2022

Shopping Concierge

P-SERV PTE LTD (CHANGI AIRPORT)
01.2020 - 05.2020

Internship

SHERATON TOWER SINGAPORE
01.2015 - 01.2016

Diploma in Hospitality and Tourism Management - Hospitality

KDU PENANG COLLEGE

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