TOH JIA YONG
Assistant Manager
Summary
Service-centric person with experiences overseeing operations of diverse food services establishments. Skilled in organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills and able to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
TMRG Group
07.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Generated repeat business through exceptional customer service.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills..
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies
Restaurant Supervisor
Unlisted Collection
06.2022 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Accomplished multiple tasks within established timeframes.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Restaurant Captain
Ginett Restaurant & Wine Bar
01.2021 - 06.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Answered restaurant phones with professionalism and directed calls appropriately.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Participated in regular trainings to stay current on industry best practices and trends.
- Increased daily sales by upselling menu items based on customer preferences.
Shopping Concierge
P-SERV PTE LTD (CHANGI AIRPORT)
01.2020 - 05.2020
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Kept up-to-date on industry trends and best practices in order to continually enhance the quality of services offered.
- Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
Internship
SHERATON TOWER SINGAPORE
01.2015 - 01.2016
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
Education
Diploma in Hospitality and Tourism Management - Hospitality
KDU PENANG COLLEGE
MALAYSIASkills
POS system knowledge
Reliable and Responsible
Problem-Solving
Performance monitoring
Reservation handling
Task Delegation
Staff Supervision
Wine and beverage knowledge
Certification
WSET Spirits Level 2
Timeline
WSET Spirits Level 2
03-2025
Assistant Manager
TMRG Group
07.2024 - Current
Restaurant Supervisor
Unlisted Collection
06.2022 - 07.2024
Restaurant Captain
Ginett Restaurant & Wine Bar
01.2021 - 06.2022
Shopping Concierge
P-SERV PTE LTD (CHANGI AIRPORT)
01.2020 - 05.2020
Internship
SHERATON TOWER SINGAPORE
01.2015 - 01.2016
Diploma in Hospitality and Tourism Management - Hospitality
KDU PENANG COLLEGE
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