Jiaying Tan
Summary
I'm on the lookout for a dynamic full-time role where I can put my interpersonal skills, knack for time management, and love for problem-solving to good use! With a passion for tackling challenges head-on, I thrive in environments that allow me to connect with others, manage my time effectively, and think on my feet to find creative solutions. Let's team up and conquer some goals together!
Overview
9
9
years of professional experience
Work History
TECHNICAL SOLUTION ANALYST
Accenture
03.2021 - Current
- Perform thorough analysis and promptly resolve technical issues arising from advertisers' utilization of advertising solutions.
- Collaborate closely with consultants for comprehensive troubleshooting when needed.
- Distinguish between product confusion and bugs, propose effective solutions, and guide customers towards achieving their desired outcomes.
- Communicate resolutions, technical guidance, workarounds, or product clarifications to advertisers in a clear and concise manner.
- Partner with consultant and sales teams to address customer issues, prioritize tasks, and develop market or vertical plans for technical services.
- Efficiently manage product workflow queues based on service level agreements (SLAs), overseeing volume, assignment, and escalation support for issue resolution and customer escalations.
CUSTOMER SERVICE AGENT
You Technologies Group Limited
01.2020 - 01.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Supported branch operations by maintaining compliance with internal policies and regulatory requirements.
- Assisted customers with various online banking inquiries ensuring seamless user experience.
- Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
Personal Assistant (Ad-Hoc)
Car Sales Representative/Associate
01.2019 - 10.2019
- Efficiently manage the sales car dealer's schedule by scheduling and coordinating client appointments and meetings, ensuring optimal use of time and resources.
- Thoroughly input and maintain client details in databases and systems, ensuring accuracy and completeness for documentation and record-keeping purposes.
- Provide valuable support in preparing contracts and other essential paperwork for clients, ensuring all documents are accurately completed and compliant with relevant regulations.
- Act as a reliable point of contact for clients, promptly addressing inquiries, providing information, and resolving concerns with professionalism and courtesy.
- Uphold strict confidentiality and professionalism while executing various administrative tasks to support dealership operations and contribute to overall efficiency and success.
Financial Advisor
Professional Investment Advisory Services (PIAS)
07.2017 - 12.2018
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Delivered strategic investment advice for individual and corporate clients.
- Analyzed clients'' risk tolerance levels, developing customized investment portfolios that aligned with their personal objectives.
- Increased client satisfaction by providing personalized financial advice and investment strategies.
Program Executive
Cyberland International Educational Centre
09.2015 - 07.2017
- Develop engaging and interactive lesson plans tailored to the age group and skill level of kindergarten to primary school students.
- Conduct daily classes, including computer classes and Lego classes, to enhance students' motor skills and cognitive development.
- Manage class sizes ranging from 10 to 40 students, ensuring each child receives individual attention and support.
- Facilitate a positive and nurturing learning environment where students feel encouraged to explore and learn.
- Utilize a variety of teaching methods and materials to accommodate different learning styles and abilities.
- Regularly assess student progress and adjust teaching strategies as needed to ensure optimal learning outcomes.
- Meet with clients to showcase and sell our educational programs, effectively communicating the benefits and features of our courses.
- Provide excellent customer service by addressing client inquiries, concerns, and feedback in a timely and professional manner.
Education
Diploma - Interactive And Digital Media
Republic Polytechnic
Singapore03.2016
Skills
- Graphic Design
- Adobe Creative Suite
- Motion Graphics
- Troubleshooting
- Data Entry
- Customer Needs Assessment
- Marketing Tools
- Engagement Monitoring
- Visual Design
- Paid Advertising
- Campaign Management
- Social Media Advertising
- Facebook/Instagram Ads
- Statistical Analysis
- Data Mining
- HTML/CSS
- JavaScript
- Programming Languages (eg, Python, Java, C)
- CMS (Content Management Systems)
- Video Editing
- Web Development
Timeline
TECHNICAL SOLUTION ANALYST
Accenture
03.2021 - Current
CUSTOMER SERVICE AGENT
You Technologies Group Limited
01.2020 - 01.2021
Personal Assistant (Ad-Hoc)
Car Sales Representative/Associate
01.2019 - 10.2019
Financial Advisor
Professional Investment Advisory Services (PIAS)
07.2017 - 12.2018
Program Executive
Cyberland International Educational Centre
09.2015 - 07.2017
Diploma - Interactive And Digital Media
Republic Polytechnic
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