Jia Yi Ng
Summary
Experienced in preschool teaching and F&B service crew. Possess skills such as ensuring children's safety and well-being by fostering an engaging environment for them, efficient at organising instructional activities in the classroom, putting them into practice, and cultivating good relationships with parents and children. Additionally, able to process monetary transactions, providing exceptional customer service, keeping a tidy and organised workspace, committed to providing excellent service and having a positive influence in both customer service and educational practice.
Overview
7
7
years of professional experience
2
2
Certificate
Work History
Service Crew / Barista
Paul
03.2022 - 05.2023
- Followed directions and took initiative when appropriate
- Provided highest level of customer service at every shift
- Adhered to all sanitation and health guidelines
- Used gloves when handling food or beverage items
- Quickly and accurately handled financial transactions of all types
- Assisted with food preparations prior to service
- Maintained focus on Service Values and Service Excellence
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Teacher
PCF Sparkletots
02.2022 - 08.2022
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Planned and implemented integrated lessons to meet national standards.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Service Crew
Spoon
12.2019 - 03.2021
- Assisted with food preparations prior to service
- Worked to achieve high customer satisfaction rates by providing optimal customer service
- Maintained focus on Service Values and Service Excellence
- Worked well with other crew members and followed safety guidelines.,
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
Retail Sales
POPULAR Holdings Limited, YY Group
10.2018 - 12.2018
- Learn to pack books with care and caution
- Communicate with parents on what their child need for start of new school year
- Communicate with colleagues about stock intake
- Worked to ensure neat and attractive sales environment, and assisted in setup of visual displays
- Increased sales and customer satisfaction through personalized servicing
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
Education
Bachelor of Events Management - Events Management
University of Stirling
Singapore09.2025
Diploma - Early Childhood Development And Education
Ngee AnnPolytechnic
Singapore04.2023
O Level -
Seng Kang Secondary School
Singapore12.2019
Skills
- Client Needs Assessment
- Customer Seating
- Payments Posting
- POS Systems
- Understanding Customer Needs
- Process Improvement
- Personal Grooming Standards
- Calm and Professional Under Pressure
- Quality Control Standards
- Menu Memorization
- Food Safety Oversight
- Billing and Payment Processing
Accomplishments
- Netball
- Active member
- Lower Sec Netball Committee Member and represented school and obtainedd place in Netball Carnival
- Lower Sec Netball Committee Member
- Represented school and obtained 1st place in Netball Challenge Cup
Certification
- Polytechnic Diploma
- Food and Beverage Safety and Hygiene Policies and Procedures
Timeline
Service Crew / Barista
Paul
03.2022 - 05.2023
Teacher
PCF Sparkletots
02.2022 - 08.2022
Service Crew
Spoon
12.2019 - 03.2021
Retail Sales
POPULAR Holdings Limited, YY Group
10.2018 - 12.2018
Bachelor of Events Management - Events Management
University of Stirling
Diploma - Early Childhood Development And Education
Ngee AnnPolytechnic
O Level -
Seng Kang Secondary School
Baking, Sports, Practicing latte art
Baking:
In my free time, I enjoy baking and trying out new recipes to share my skills with my friends and family.
Sports:
For leisure activity, I enjoy going for a run or play different sports such as rock climbing or badminton to keep the weekly exercise.
Practicing my latte art:
I learn to do latte art in my previous job, it has taught me to slow down and be patient when pulling the art.
Similar Profiles
Kyliann MarandKyliann Marand
Vendeur en boulangerie at PAULVendeur en boulangerie at PAUL
Kayla BallantyneKayla Ballantyne
Supervisor at PaulSupervisor at Paul
Elton ChinyadzaElton Chinyadza
Warehouse worker at PaulWarehouse worker at Paul