Jiayi Guo
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
7
7
years of professional experience
Work History
Supervisor (Part-Time)
Resorts World Sentosa
10.2018 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Student Nurse Intern
Tan Tock Seng Hospital
12.2023 - Current
- Improved patient care by assisting Registered Nurses with daily tasks and procedures.
- Enhanced patient comfort by providing compassionate and empathetic support during their hospital stay.
- Administered medications under supervision, ensuring accurate dosage and timely delivery for optimal results.
- Assisted in wound care management, promoting faster healing and reducing the risk of infection.
Service Crew (Part-Time)
McDonald's Singapore
11.2016 - 10.2018
- Enhanced customer satisfaction by providing efficient and friendly service.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Collaborated with team members to meet high standards of service during peak hours.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
Education
Diploma - Nursing
Ngee Ann Polytechnic
Singapore04.2024
Higher Nitec - IT Application & Development
ITE College Central
Singapore04.2021
GCE N(A)-Level -
Canberra Secondary School
Singapore12.2018
Skills
- MS Office
- HTML
- Web Design
- UX/UI
- Guest Relations
- Food Service
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Student Nurse Intern
Tan Tock Seng Hospital
12.2023 - Current
Supervisor (Part-Time)
Resorts World Sentosa
10.2018 - Current
Service Crew (Part-Time)
McDonald's Singapore
11.2016 - 10.2018
Diploma - Nursing
Ngee Ann Polytechnic
Higher Nitec - IT Application & Development
ITE College Central
GCE N(A)-Level -
Canberra Secondary School
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