Jia Yee Phang

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Conducting lesson for children between 7-year-old to 11-year-old.
• Able to teach mandarin oral, composition, comprehension and language of usage in both Higher Chinese and Normal Chinese scheme.
• Provide feedback on children’s learning progress to parents regularly
• Conducting online lessons or Live session
• Using Situation Teaching Method in daily lesson, eg, use storytelling while teaching vocabulary to increase student interest and to help them to understand the words easily
• Combining sentences and picture to help student memories sentences while conducting composition lesson
• Been taught a secondary student in O-level Chinese and she got A1 in O-level Examination and Distinction in Higher Chinese Oral
• Worked flexible hours across night, weekend and holiday shifts.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Assisted call-in customers with questions and orders.
• Communicated with clients regarding account services, statements, and balances.
• Responded to customer requests for products, services, and company information.

-Prepare monthly feedback analysis for discussion.

- Manage & update customer database entry.

- In charge of branding for social media accounts & create activities to increase followers.

- Preparing SMS Blast for promotion.

- Assist marketing team to prepare marketing materials & give support on company campaign.

- Liaised with vendors for any technical problem (E-feedback,

E-member registration, Alipay payment platform, E-member reward.)