Jia Wen, Summer Nye
Summary
Enthusiastic recent graduate with a Diploma in music production and audio engineering and a passion for delivering exceptional customer service. Proven interpersonal and communication skills gained through coursework and 8 years work experience in the service line. Eager to bring a dynamic and proactive approach to contribute to the success of any role or industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Audio Visual Lighting Operator
Freelance
06.2022 - Current
- Installed and maintained audio-visual equipment for various events, ensuring smooth presentations.
- Collaborated with clients to understand technical requirements and provided cost-effective solutions.
- Assisted in setup and operation of sound systems, microphones, projectors, and lighting.
- Conducted equipment checks and troubleshooting to minimize disruptions during events.
- Worked with team to rig and focus lighting fixtures for visually stunning environments.
- Operated audio mixing consoles and lighting control systems to enhance audience experience.
- Installed and configured AV systems in different venues, ensuring safety protocols were followed.
- Stayed updated on industry trends and technologies through training programs.
- Provided technical support and instructions to clients and event organizers.
- Contributed to successful execution of high-profile events, earning recognition for teamwork.
- Provided on-the-job training to new hires and team members.
- Supported live events with controlled lights, sound, and video streaming.
- Diagnosed and resolved problems with AV equipment and media systems.
- Set up projectors, laptops, and microphones for presentations.
- Conducted pre-event walk throughs with clients to address their specific needs and expectations.
- Ensured optimal sound quality through thorough sound checks before events.
- Self-motivated with strong sense of responsibility.
Administrative Support Officer
Health Promotion Board
06.2021 - 11.2021
- Provided efficient administrative support to operations, ensuring smooth daily functions.
- Managed office supplies inventory, restocking as necessary for cost-effectiveness.
- Conducted data entry and maintained accurate databases.
- Welcomed clients warmly and directed them to appropriate personnel.
- Assisted in new employee onboarding with initial orientation support.
- Collaborated on special projects, showcasing adaptability and willingness to take on extra tasks.
- Promoted teamwork by offering assistance to colleagues and fostering a positive work environment.
- Thrived in fast-paced environments, meeting tight deadlines with success.
- Cultivated strong interpersonal skills through building positive relationships.
- Excelled in data entry, analysis, and reporting.
- Demonstrated excellent verbal and written communication skills.
- Worked effectively within team, providing support and guidance.
- Utilized critical thinking to solve problems and make informed decisions.
- Exhibited respect, friendliness, and willingness to help wherever needed.
Service Crew Member
Tinbox The Live House
03.2020 - 05.2020
- Greeted and welcomed customers warmly, ensuring a positive dining experience.
- Took and accurately processed customer orders, accommodating special requests and dietary preferences.
- Prepared and served food and beverages according to company standards and health regulations.
- Operated cash registers efficiently, handling transactions with precision.
- Maintained clean dining area, promptly clearing tables for welcoming atmosphere.
- Collaborated with kitchen staff for timely order fulfillment and communicated customer feedback for service improvement.
- Followed food safety guidelines and participated in regular training sessions for hygiene protocols.
- Assisted in inventory management by restocking and notifying management of low supplies.
- Actively promoted menu items to enhance sales and customer satisfaction.
- Participated in team meetings and training sessions to improve customer service skills.
- Adapted to fast-paced environments, multitasking and prioritizing effectively.
- Replenished serving stations and promptly cleaned up spills.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
Management Trainee
Xin Wang Hong Kong Cafe
11.2019 - 03.2020
- Completed rotational training in all restaurant departments for holistic understanding of operations.
- Assisted with daily tasks, ensuring seamless service and customer satisfaction.
- Received comprehensive training in leadership, inventory management, and customer service.
- Implemented improvements to enhance dining experiences and streamline food preparation.
- Contributed to recruiting, training, and onboarding new staff members.
- Supported marketing initiatives to drive customer traffic and revenue growth.
- Analyzed financial data to optimize cost control and profitability.
- Managed customer feedback effectively to maintain high satisfaction levels.
- Conducted regular inspections to ensure compliance with health and safety standards.
- Collaborated with mentors for professional development and goal setting.
- Provided support in operational oversight, business development, and process improvement.
- Maintained professionalism during challenging situations and multitasked effectively.
- Ensured smooth restaurant operations during opening and closing shifts in fast-paced environments.
Service Crew Member
HSY3 Bistro Bar
10.2018 - 11.2020
- Assisted customers with dietary restrictions, allergies, and preferences to ensure safe and enjoyable dining experiences.
- Provided personalized recommendations on menu items and promoted additional food and beverage options to enhance sales.
- Informed customers about daily and seasonal specials, contributing to their dining choices.
- Maintained adherence to company policies regarding uniform standards, punctuality, and professionalism.
- Shared knowledge of menu items and flavors to help customers make informed decisions.
- Managed high volume of customers efficiently during peak hours, ensuring prompt service.
- Demonstrated extensive menu knowledge for personalized recommendations based on preferences or restrictions.
- Quickly adapted to new menu items, incorporating them into knowledgeable recommendations for guests.
- Monitored alcohol consumption and intervened when necessary to maintain safe environment.
- Utilized strong multitasking skills to manage multiple tables simultaneously with attention to detail.
- Welcomed new customers, discussed specials, and promptly took drink orders.
Education
Diploma - Music Production And Audio Engineering
Orita Sinclair School of Design And Music
Singapore01.2023
GCE O' Levels -
Outram Secondary School
Singapore12.2012
Skills
- Interactive Communication Skills
- Customer service
- Communications
- Staff Management
- Sales Reporting
- Operations Oversight
- Quality Management
- Operations Support
- Accuracy and Attention to Detail
- Computer Proficiency
- Administrative Support
- Documentation And Reporting
Certification
- Effective People Management, WSQ - Dec 2023
- Food and Hygiene, WSQ - Oct 2019
- Basic Fashion and Apparels Advisory, WSQ - 2015
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Phone
+65 87421260 | +65 90663963
Hobbies
singing, dancing , listening to music, crocheting, watching anime and reading manga
Timeline
Audio Visual Lighting Operator
Freelance
06.2022 - Current
Administrative Support Officer
Health Promotion Board
06.2021 - 11.2021
Service Crew Member
Tinbox The Live House
03.2020 - 05.2020
Management Trainee
Xin Wang Hong Kong Cafe
11.2019 - 03.2020
Service Crew Member
HSY3 Bistro Bar
10.2018 - 11.2020
Diploma - Music Production And Audio Engineering
Orita Sinclair School of Design And Music
GCE O' Levels -
Outram Secondary School
Similar Profiles
Narges AslamiNarges Aslami
Hair and Makeup Artist at FreelanceHair and Makeup Artist at Freelance
MITHUN PALLIYALIMITHUN PALLIYALI
Senior Marketing Specialist at FreelanceSenior Marketing Specialist at Freelance
JAX BAKERJAX BAKER
Production Manager/Supervisor at FreelanceProduction Manager/Supervisor at Freelance