Jiawen Chen
Summary
Go-getter candidate eager to utilize analytical and research skills. Adept at event planning, media relations and social media management. Excellent communication skills with comprehensive understanding of communications industry and a passion for fashion and luxury brands.
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor
Myer Sydney
10.2022 - 03.2024
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Media Planning Manager
GroupM Media
03.2021 - 06.2022
- Provide annual media communication solutions for clients, including market trends, competitor analysis, consumer insight, covered offline media and digital (social, SEM, programmatic buy, mobile app, online video, etc.,) media.
- Delivering POVs on key client issues or client opportunities
- Demonstrating a desire to create improvement and better outcomes through innovation / approaching things in new ways
- Acting with high integrity to maintain strong, collaborative, productive working relationships across all internal and external teams and partners
- Increased online sales by developing and implementing targeted ecommerce marketing strategies.
Freelancer
LAVAPM
06.2020 - 02.2021
Planning Manager
HAVAS Media
06.2018 - 07.2019
Planning Supervisor
CARAT Media
05.2016 - 08.2018
Media Planner
GroupM Media
06.2015 - 05.2016
Education
Bachelor of Science - Public Relations, Advertising, And Applied Communication
Shanghai Sanda University
Shanghai06.2015
Skills
- Strategic Planning
- Digital Marketing (SEO, SEM, Social Media)
- Market Research & Analysis
- Campaign Development & Execution
- Cross-functional Collaboration
Client list
HERMES / PERNOD RICARD / PANDORA / UNILEVER / UNIONPAY INTERNATIONAL
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Customer Service Supervisor
Myer Sydney
10.2022 - 03.2024
Media Planning Manager
GroupM Media
03.2021 - 06.2022
Freelancer
LAVAPM
06.2020 - 02.2021
Planning Manager
HAVAS Media
06.2018 - 07.2019
Planning Supervisor
CARAT Media
05.2016 - 08.2018
Media Planner
GroupM Media
06.2015 - 05.2016
Bachelor of Science - Public Relations, Advertising, And Applied Communication
Shanghai Sanda University
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