Jia Wei Toh
Summary
Proven achiever with a track record of enhancing customer satisfaction and driving brand awareness at Bio-Globe. Expert in sales presentations and social media marketing, I excel in competitor analysis and performance tracking. Skilled in negotiating and maintaining high-level client relationships, my approach significantly contributes to business growth and team productivity.
Overview
5
5
years of professional experience
Work History
Sales Marketer
Bio-Globe
01.2024 - 06.2024
- Improved customer satisfaction ratings through prompt resolution of concerns coupled with proactive outreach aimed at ensuring their continued loyalty.
- Collaborated with the marketing team to create effective promotional materials, driving brand awareness and lead generation.
- Analyzed market trends and competitor strategies, refining sales tactics for optimal performance.
- Created comprehensive sales training materials that enhanced team productivity by reinforcing best practices in closing deals efficiently.
Sales Accountant
Expandore
03.2023 - 12.2023
- Negotiated contract terms with clients, securing advantageous agreements that benefited both parties.
- Implemented innovative strategies for tracking sales performance, increasing accountability among team members.
- Conducted comprehensive financial analyses to identify areas of improvement, contributing to overall business growth.
- Enhanced client relationships by providing personalized customer service and addressing concerns promptly.
Administrator
Shopee
10.2021 - 03.2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Food Runner
Wheelers Estate
01.2019 - 06.2019
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
Education
Holy Innocents’ High School
Singapore10.2023
Skills
- Sales Presentations
- Social Media Marketing
- Performance Tracking
- Competitor Analysis
Timeline
Sales Marketer
Bio-Globe
01.2024 - 06.2024
Sales Accountant
Expandore
03.2023 - 12.2023
Administrator
Shopee
10.2021 - 03.2023
Food Runner
Wheelers Estate
01.2019 - 06.2019
Holy Innocents’ High School
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