Jia Tian Chang
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Supervisor position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Supervisor
Club21 - Comme Des Garcons
04.2016 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Oversaw employees and store functions on daily basis.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Walked through multiple times to monitored inventory levels and keeping displays and shelves customer-ready and professionally presented.
- Answered customer questions regarding store merchandise, and assisted customers in selection and checkout.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Svolme
Svolme - Sports And Fashion Label From Japan
04.2014 - 02.2016
- Closed out cash register and prepared cashier report at close of business.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Sales Associate
Footin - BATA Sister Brand
08.2012 - 02.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree -
S.M.J.K Choong Hua
Malaysia10.2008
Skills
- Cash Register Operations
- Retail Industry Experience
- POS Terminal Operation
- Maintained responsibility for the overall daily operations of a retail store support - Maintained Visual Displays , Customer Service Management , Handling Complaints , Manage Employees , Inventory Control and Stock Replenishment ,Maintaining Clean Work Areas , Daily email and Cashier duties
- POS Systems Knowledge and Online Systems
- Retail Merchandise Company Buying Trip
- Fashion Industry Knowledge
Languages
Chinese (Cantonese)
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Malay
Upper intermediate (B2)
Timeline
Supervisor
Club21 - Comme Des Garcons
04.2016 - Current
Svolme
Svolme - Sports And Fashion Label From Japan
04.2014 - 02.2016
Sales Associate
Footin - BATA Sister Brand
08.2012 - 02.2014
No Degree -
S.M.J.K Choong Hua
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