Summary
Overview
Work History
Education
Timeline
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Jia Sin Tan

Summary

Dynamic and dedicated professional with extensive experience in customer service at Lotte Retail Travel Singapore Pte Ltd. Proven ability in cash handling and POS system operations, complemented by strong work ethic and reliability. Recognized for enhancing customer satisfaction and efficiently managing transactions in fast-paced environments.

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

16
16
years of professional experience

Work History

Full Time Cashier

Lotte Retail Travel Singapore Pte Ltd
02.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.

Store Product Specialist

Melaleuca
05.2021 - 02.2023
  • Assisted with demonstrations for Product or Service to showcase functionality.
  • Logged phone numbers and email addresses to contact customers for follow-ups.
  • Conducted training sessions for sales and customer service teams, enhancing product knowledge and messaging.
  • Engaged directly with key clients to gather product feedback, fostering strong relationships and repeat business.
  • Improved product features based on customer feedback, leading to notable increase in user engagement.
  • Encouraged newly shoppers to join members

Supervisor

Watsons Personal Care Store Pte Ltd
03.2016 - 04.2021
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Checking the balance of the stocks, ordering stocks.
  • Closing the cash sales for end of the shifts.
  • Handling the refund and exchanges
  • Checking and preparing for the monthly promo cycle
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.

Sales Assistant

Lian Tong & Co Pte Ltd
09.2010 - 03.2014
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

Part Time Cashier

Burger King
07.2009 - 04.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

Nitec -

ITE College East
Simei

Timeline

Full Time Cashier

Lotte Retail Travel Singapore Pte Ltd
02.2023 - Current

Store Product Specialist

Melaleuca
05.2021 - 02.2023

Supervisor

Watsons Personal Care Store Pte Ltd
03.2016 - 04.2021

Sales Assistant

Lian Tong & Co Pte Ltd
09.2010 - 03.2014

Part Time Cashier

Burger King
07.2009 - 04.2013

Nitec -

ITE College East

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Jia Sin Tan