Jia Qian Sum
Singapore
Summary
A proactive and adaptable professional with a strong passion for continuous growth. I excel in fast-paced environments and seek opportunities to contribute meaningfully while advancing my skills. Eager to gain real-world experience, I aim to deepen my understanding of dynamic industries and support organizational success within Singapore's evolving economy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Associate
National Cancer Centre Singapore
04.2023 - Current
- Processing of patients' bills, and assist patients to make the necessary claims from insurance companies, Medisave and healthcare support schemes so as to further relieve the financial burden of patients
- Liaising with relevant Singhealth hospitals, clinics and departments on billing issues interfaced
- Utilized Microsoft Excel tool to efficiently search, filter and accurately input patient data, ensuring data integrity and streamlined workflow processes
- Consistently meeting the KPI targets, demonstrating efficiency, competency and dedication to achieving organizational performance targets
Changi Youth Ambassador
Changi Airport Group
03.2022 - 10.2022
- Assisting Duty Terminal Managers (DTMs) with the day-to-day airport ground operations
- Handling and carrying out airport fault and incident management
- Carrying out Service Recovery - during disruptions or unfavorable situations such as Late Baggage Arrival, Aircraft On Ground (AOG), congested queues, etc
- Assisting DTMs with the investigation and reporting of accidents, incidents, or safety concerns to relevant local personnel and authorities
- Conducting ground walkabouts around the terminal to spot for any suspicious activity or persons, potential incidents or irregular sightings
Education
Diploma - Aviation Management
Republic Polytechnic
05.2023
'O' Levels - 'O' Levels
CHIJ St Joseph's Convent
Singapore10.2019
Skills
- Customer service skills
- Multitasking
- Decision making
- Communication skills
- Interpersonal skills
- Time management
- Flexibility
- Adaptability
- Attention to detail
Certification
- Follow Food and Beverage Safety and Hygiene Policies and Procedures, 11/2018
- First 3 stages of SwimSafer programme, 12/2011
Languages
English
Chinese
Melayu
Accomplishments
- Volunteered with Youth Corps Singapore (YCS) during the peak of Covid-19 cases (2020).
- Organized and worked together with fellow volunteers to come up with simple exercises and mobility movements for the seniors
- Volunteered at All Saints Home in 2015,2016 and 2017
- UNSW English Writing Competition International, Commendable
- Edusave Good Progress Award, 2016
- Edusave Award for Achievement, Good Leadership and Service, 2018
Activities
- Republic Polytechnic - Aviators Group, 04/2021, 12/2022
- CHIJ St. Joseph's Convent - National Police Cadet Corps, Staff Sergeant, 01/2015, 01/2019
Interests
- Keping up with global affairs
- Engaging in physical exercises
- Participating in focus group
Timeline
Senior Associate
National Cancer Centre Singapore
04.2023 - Current
Changi Youth Ambassador
Changi Airport Group
03.2022 - 10.2022
- Follow Food and Beverage Safety and Hygiene Policies and Procedures, 11/2018
- First 3 stages of SwimSafer programme, 12/2011
Diploma - Aviation Management
Republic Polytechnic
'O' Levels - 'O' Levels
CHIJ St Joseph's Convent
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