Summary
Work History
Education
Skills
Accomplishments
Volunteering Experience
Timeline

Jia Qi Lau

Student
Singapore,Central Singapore

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.


Work History

IT Support Admin

CommonTown
12.2023 - 03.2024
  • Tested new software and hardware prior to deployment.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Championed end-user satisfaction surveys leading to targeted improvements in helpdesk operations.
  • Increased user satisfaction through effective communication and timely resolution of support tickets.
  • Managed range from 20 to 50 email and calls per day from user ends
  • Assist project manager with any other duties

Retail Assistant

Eu Yang Sang
12.2023 - 02.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
  • Managed efficient cash register operations.

Education

Secondary Education

CHIJ Saint Theresa's Convent , Singapore, Null, Singapore
11.2023

Common ICT

Ngee Ann Polytechnic, Singapore, Null, Singapore
05.2026

Skills

  • Remote Desktop Support
  • Interpersonal Skills
  • Help Desk Support
  • Customer Service
  • User Support
  • Ticket management

Accomplishments

2020

-> Edusave Good Progress Award

2022

-> STC concert band EXCO member

-> STC concert band trombone section leader

-> Edusave Merit Bursary

-> Participated in Singapore Math Kangaroo and achieve Honorable mentions

2023

-> STC concert band EXCO member

-> STC concert band trombone section leader

-> Completed python perfect@coding lab

-> Completed modelling and simulation python course@coding lab

-> Edusave Merit Bursary

-> Participated in 44th International C.B. Paul Science Quiz

-> Participated in Singapore Junior Chemistry Olympiad

-> National Youth Achievement Award(bronze)


Volunteering Experience

Volunteered as a Team Nila Volunteer in 2023

-> Assisted with special events and programs such as SEA 7s, Olympic Esports Week 2023, Asia Cup Stage 3, Beach Wrestling World Series

-> Liaised with other volunteers and organiser to ensure smooth operation of events

-> Logistics support

-> Ushering Duty

Timeline

IT Support Admin - CommonTown
12.2023 - 03.2024
Retail Assistant - Eu Yang Sang
12.2023 - 02.2024
CHIJ Saint Theresa's Convent - , Secondary Education
Ngee Ann Polytechnic - , Common ICT

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