Summary
Work History
Education
Skills
Websites
Volunterer
Timeline
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Jia Qi Lau

Summary

As a first-year student at Ngee Ann Polytechnic, currently enrolled in the Common Infocomm Technology (ICT) course, I am passionate in protecting digital landscapes. With the rising threat of cyber attacks, I am eager to pursue a diploma in Cybersecurity and Digital Forensics next semester. My work experience in retail operations and IT support has honed my problem-solving, teamwork, communication, and adaptability skills, which are highly transferable

Work History

IT Support

CommonTown
12.2023 - 03.2024
  • Tested new software and hardware prior to deployment
  • Collaborate with vendors to locate replacement components and resolve advance problems
  • Respond to customer inquiries and provided technical assistance over phone and in person
  • Championed end-user satisfaction surveys leading to targeted improvement in helpdesk operations.
  • Increased user satisfaction through effective communication and timely resolution of support
  • Assist project manager with any other duties

Retail Assistant

Eu Yang Sang
12.2023 - 02.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options
  • Replenishment sales floor merchandise and organized shelves, racks, and bins for optimal appearance
  • Actively engaged customers to provide general assistance and information on store merchandise
  • Provided exceptional support during peak hour by managing long queues and multitasking effectively under pressure
  • Manage cash register operations

Education

High School Diploma -

Ngee Ann Polytechnic
Singapore
2027

Skills

  • Remote Desktop Support
  • Help Desk Support
  • Canva Design Tool
  • Adobe Photoshop
  • PowerBi Reporting
  • Python
  • User Support
  • Interpersonal Skills
  • Customer Service
  • Ticket Management
  • Figma Design Tool

Volunterer

Volunteered as a Team Nila Volunteer in 2023

- Assist with special events and programs such as SEA 7s, Olympic Esports Week 2023, Asia Cup Stage 3, Beach Wrestling World Series

- Liased with other volunteers and organiser to ensure smooth operation of events 

- Logistics support

- Ushering duties

Timeline

IT Support

CommonTown
12.2023 - 03.2024

Retail Assistant

Eu Yang Sang
12.2023 - 02.2024

High School Diploma -

Ngee Ann Polytechnic

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Jia Qi Lau