JIA QI FAK
Summary
Results-driven sales professional with a proven track record at Standard Chartered Bank, excelling in relationship building, upselling, and credit evaluation. Awarded Top 11 Sales in 2022 by Standard Chartered Bank for consistently surpassing sales targets. Highly responsible, organized, and proactive, with a strong willingness to learn and tackle challenges. Known for delivering exceptional customer experiences through excellent service, product knowledge, and effective problem-solving.
Overview
6
6
years of professional experience
Work History
Credit Card Sales Specialist
Standard Chartered Bank
03.2022 - Current
- Assessed customer needs, recommended credit card products, and explained features and benefits.
- Conducted credit evaluations via CTOS and guided customers through the application process.
- Built strong client relationships, provided personalized service, and consistently exceeded sales targets.
Sales Executive – Wellness Products
ITSU WORLD MALAYSIA
01.2020 - 12.2021
- Conducted product demonstrations and recommended suitable massage chair models based on customer preferences.
- Explained features and usage in detail to ensure informed purchasing decisions.
- Delivered excellent service to build customer trust and drive sales.
Tour Guide Specialist
GIT TO YOU
01.2019 - 12.2019
- Conducted engaging tours, providing detailed information about destinations, cultural significance, and historical landmarks to enhance visitor experiences.
- Ensured group safety and satisfaction by managing itineraries, addressing inquiries, and resolving issues promptly during tours.
- Delivered exceptional customer service, fostering positive interactions and creating memorable experiences for diverse groups of travelers.
Education
No Degree - Tourism Management
GIT Academy College
Malaysia12-2019
No Degree - Secondary School
SMK Jalan Mengkibol
Malaysia11-2017
Skills
- Relationship Building
- Communication
- Problem Solving
- Adaptability
Soft & Hard Skills:
- Client Relations Management
- Upselling and Cross-selling
- Credit Evaluation (CTOS)
- Sales Target Achievement
Playing Badminton
Regularly engage in playing badminton, enhancing teamwork, agility, and focus.
Languages
Chinese (Mandarin)
Advanced (C1)
Malay
Advanced (C1)
English
Intermediate (B1)
Timeline
Credit Card Sales Specialist
Standard Chartered Bank
03.2022 - Current
Sales Executive – Wellness Products
ITSU WORLD MALAYSIA
01.2020 - 12.2021
Tour Guide Specialist
GIT TO YOU
01.2019 - 12.2019
No Degree - Tourism Management
GIT Academy College
No Degree - Secondary School
SMK Jalan Mengkibol
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