Jianwen, Joshua Lu
IT
Singapore
Summary
Detail-oriented Service Tech with proven history of testing and evaluating [Equipment] to offer expedient resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and client communication.
Overview
4
4
years of professional experience
14
14
years of post-secondary education
Work History
IT Field Support Technician
KM Facilities Management Pte Ltd
Singapore, Singapore
12.2019 - Current
- Evaluated systems according to predetermined checklist and noted issues.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
PSLE -
Guangyang Primary School
Bishan 01.1995 - 12.2000
N Level -
Kuo Chuan Presbyterian Secondary School
Bishan 01.2001 - 12.2004
Nitec Electronics & H Nitec Electronics -
ITE East College
Simei 01.2005 - 12.2008
Skills
Hand tool knowledge
Testing and evaluation
[Type] installation knowledge
Responsible
MS Office
Fishing
Would love to go for a "short getaway", Miles away from the city. To feel that adrenaline rush when the drag starts to scream.
Timeline
IT Field Support Technician
KM Facilities Management Pte Ltd
12.2019 - Current
Nitec Electronics & H Nitec Electronics -
ITE East College
01.2005 - 12.2008
N Level -
Kuo Chuan Presbyterian Secondary School
01.2001 - 12.2004
PSLE -
Guangyang Primary School
01.1995 - 12.2000