Summary
Overview
Work History
Education
Skills
Fishing
Timeline
CustomerServiceRepresentative

Jianwen, Joshua Lu

IT
Singapore

Summary

Detail-oriented Service Tech with proven history of testing and evaluating [Equipment] to offer expedient resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and client communication.

Overview

4
4
years of professional experience
14
14
years of post-secondary education

Work History

IT Field Support Technician

KM Facilities Management Pte Ltd
Singapore, Singapore
12.2019 - Current
  • Evaluated systems according to predetermined checklist and noted issues.
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

PSLE -

Guangyang Primary School
Bishan
01.1995 - 12.2000

N Level -

Kuo Chuan Presbyterian Secondary School
Bishan
01.2001 - 12.2004

Nitec Electronics & H Nitec Electronics -

ITE East College
Simei
01.2005 - 12.2008

Skills

Hand tool knowledge

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Fishing

Would love to go for a "short getaway", Miles away from the city. To feel that adrenaline rush when the drag starts to scream.

Timeline

IT Field Support Technician

KM Facilities Management Pte Ltd
12.2019 - Current

Nitec Electronics & H Nitec Electronics -

ITE East College
01.2005 - 12.2008

N Level -

Kuo Chuan Presbyterian Secondary School
01.2001 - 12.2004

PSLE -

Guangyang Primary School
01.1995 - 12.2000

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Jianwen, Joshua LuIT