Jian Wen Fong
Summary
Experienced IT Manager with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in Windows Os10/11 Server Hardware Change, Risk Assesments, Networking Troubleshooting , Domain Setup's updates/hardening Setting up included , Firewall Setups (FortiGate,Norton Antivirus), ERP System Setup and Upgrade, User implementation/end User Troubleshoot(Navision 2009) Office365 Setting's up, End User Support (Mail,Excel,Sharepoint,OneDrive,) CCTV Setup/End User Support. Networking Setup/End User Setup&Troubleshoot of Connectivity. Hardware understanding of Printers/screens/CPU/Wifi adapters.
Overview
12
12
years of professional experience
Work History
IT Manager
C&P Rent A Car
01.2024 - Current
- Evaluated emerging technologies to identify opportunities for innovation and improvement within organization's IT landscape.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Established robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Delivered strategic guidance on technology investments by conducting thorough market research and presenting recommendations to senior leadership.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Guided organizational technology strategy and roadmaps.
- Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Implemented and maintained technology and software budget.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Paid attention to detail while completing assignments.
- Provided professional services and support in a dynamic work environment.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
IT Technician
NCS
07.2020 - 07.2022
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
- Generated reports to track performance and analyze trends.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Monitored systems in operation and quickly troubleshot errors.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and .
- Diagnosed and troubleshot hardware, software and network issues.
Junior Assistant Chef
Ichigo Ichie
01.2019 - 06.2019
- Utilized culinary techniques to create visually appealing dishes.
- Provided exceptional assistance during high-pressure situations such as large parties or challenging customer requests.
- Contributed to menu development with innovative dish ideas based on seasonal ingredients.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Supported senior chefs with creative meal planning and recipe development.
- Collaborated with team members to expedite orders during busy service hours, reducing wait times for guests.
- Used variety of kitchen tools and appliances to prepare ingredients and meals.
- Implemented food cost and waste reduction initiatives to save money.
- Evaluated food products to verify freshness and quality.
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef, and waiting staff's needs.
- Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses.
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
- Enhanced customer satisfaction by preparing visually appealing and delicious dishes.
Sushi Chef
Sushi Jiro
01.2018 - 01.2019
- Coordinated with team members to prepare orders on time.
- Monitored food production to verify quality and consistency.
- Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
- Streamlined kitchen operations through the implementation of effective time management and organizational strategies.
- Assisted in planning special events and catering menus tailored specifically to client preferences while adhering to budgetary constraints.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Elevated dining experience for guests by providing tableside service and engaging customers in discussions about sushi history and culture.
- Implemented food cost and waste reduction initiatives to save money.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Assisted with menu development and planning.
- Established strong working relationships with colleagues through clear communication, teamwork, and mutual respect.
- Provided professional services and support in a dynamic work environment.
Operations Assistant
Singtel Mobile Communication
03.2015 - 12.2017
- Completed daily logs for management review.
- Organized company events that fostered team building and improved overall morale among employees.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Collaborated with other departments to foster smooth operation of daily processes.
Operations Coordinator
Skyline Luge Sentosa
01.2012 - 10.2014
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Analyzed department metrics and performance and reported findings to management.
- Managed inventory levels, reducing waste and optimizing stock turnover rates.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
Education
High School Diploma -
Lithan
Singapore12.2012
Skills
- IT infrastructure proficiency
- IT resource use
- IT Procurement
- End point configurations
- Disaster Recovery
- User Support
- Network Administration
- Data Management
- Microsoft Word
- Microsoft Office
- Active Listening
- Multitasking
- Troubleshooting
- Critical Thinking
- Teamwork and Collaboration
- Equipment procurement
- Technical Troubleshooting
- Documentation Management
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
IT Manager
C&P Rent A Car
01.2024 - Current
IT Technician
NCS
07.2020 - 07.2022
Junior Assistant Chef
Ichigo Ichie
01.2019 - 06.2019
Sushi Chef
Sushi Jiro
01.2018 - 01.2019
Operations Assistant
Singtel Mobile Communication
03.2015 - 12.2017
Operations Coordinator
Skyline Luge Sentosa
01.2012 - 10.2014
High School Diploma -
Lithan
Similar Profiles
Eli RashidovEli Rashidov
Corporate Fleet / Branch Manager at Drivo Rent A Car/ Ace & Fox Rent CarCorporate Fleet / Branch Manager at Drivo Rent A Car/ Ace & Fox Rent Car
Gerald SneedGerald Sneed
Senior Truck Account Specialist at Enterprise Rent-A-Truck/Enterprise Rent-A-CarSenior Truck Account Specialist at Enterprise Rent-A-Truck/Enterprise Rent-A-Car
Heena KouserHeena Kouser
Accountant Admin at German Rent a Car & Prestige Car ServicesAccountant Admin at German Rent a Car & Prestige Car Services