Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jian Ping Chua

Summary

Seasoned in elevating dining experiences, I leveraged exceptional communication and organizational skills at BB Coffee Room to enhance service quality and efficiency. Expert in customer satisfaction and POS system operation, I've driven revenue growth and fostered loyal customer bases across roles, notably improving guest service and operational standards.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Restaurant Server

Andes by Astons
06.2024 - Current
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Cultivated warm relationships with regular customers.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.

Restaurant Floor Manager

BB Coffee Room
08.2022 - 12.2022
  • Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
  • Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
  • Developed detailed floor plans for optimal table placement, resulting in improved guest experience and increased seating capacity.
  • Streamlined daily operations for smooth service flow through effective staff scheduling, task delegation, and communication.
  • Maintained strong relationships with guests by addressing their needs in a timely and personalized manner, leading to increased loyalty and repeat business.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Assisted in development and implementation of new menus to offer variety and options to customers.

Restaurant Manager

Tiger Sugar
06.2021 - 06.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Motivated staff to perform at peak efficiency and quality.

Bistro Supervisor

Spherical Bar and Bistro
05.2020 - 05.2021
  • Monitored financial performance of the bistro, identifying areas for improvement in cost control measures.
  • Reduced waste, controlling inventory levels and optimizing food ordering procedures.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Bar Manager

Idarts Singapore
02.2018 - 04.2019
  • Enhanced team productivity through effective scheduling and task delegation.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Developed unique events and special promotions to drive sales.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.

Education

Henderson Secondary

Skills

  • Customer satisfaction
  • Order taking
  • Organization
  • Guest service
  • Exceptional communication
  • Cleanliness
  • Cash handling
  • POS system operation
  • Table setting
  • Dining area maintenance
  • High volume dining
  • Tableside service

Certification

Basic hygiene (Refresher)

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)

Timeline

Restaurant Server

Andes by Astons
06.2024 - Current

Restaurant Floor Manager

BB Coffee Room
08.2022 - 12.2022

Restaurant Manager

Tiger Sugar
06.2021 - 06.2022

Bistro Supervisor

Spherical Bar and Bistro
05.2020 - 05.2021

Bar Manager

Idarts Singapore
02.2018 - 04.2019

Henderson Secondary

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Jian Ping Chua