Jian Lin Low
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Driven Retail Manager with more than 5 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Coordinator
OC Health Pte Ltd
09.2021 - Current
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
Retail Manager
Pertama Merchandising Pte Ltd
02.2011 - 09.2021
- Appointed Safety-Officer for store.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Completed daily paperwork and computer entry of sales data as established by management.
- Trained and developed new employees for ease of transition into team.
- Exhibited excellent people skills during interaction with employees and customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained new employees on proper protocols and customer service standards.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Sales Ambassador
Hewlett-Packard
01.2009 - 01.2011
- Used customer insights to develop innovative sales strategies to increase sales.
- Trained and mentored new sales representatives.
- Developed and implemented sales strategies to increase profits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Maintained clean, organized and professional work environment.
- Educated customers on product features and answered questions regarding product use.
Education
"N" Levels -
East View Secondary School
Singapore2006
Skills
- Corporate Policies and Procedures
- Leadership Development
- Corrective Actions
- Department Inspection
- Complaint Resolution
- Team Meetings
- Management Training
- Performance Monitoring and Evaluation
Certification
[2014]
SIRS
-Provide GEMS Service
-Offer Customised and Personalised Service
-Maintain Professional Image
-Interact With Customers
-Deliver Service Excellence
[2020]
CCIS
-Develop a Risk Management Implementation Plan
[2023]
NTUC Learning Hub
-Hazard Identification 1
-Problem Identification
-Workplace Communications
-Workplace Safety & Health Policy Development
-Workplace Safety & Health System Management
Timeline
Sales Coordinator
OC Health Pte Ltd
09.2021 - Current
Retail Manager
Pertama Merchandising Pte Ltd
02.2011 - 09.2021
Sales Ambassador
Hewlett-Packard
01.2009 - 01.2011
"N" Levels -
East View Secondary School
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