JIANHUEY E

Led and managed end-to-end branch operations, overseeing a team of up to 15 staff in a fast-paced environment.
Drove improvements in customer satisfaction by implementing service quality initiatives and staff coaching.
Monitored and analyzed key performance indicators (KPIs), identifying areas for improvement and enhancing overall operational efficiency.
Streamlined operational processes, reducing service delays and improving workflow productivity.
Trained, mentored, and developed team members, strengthening team performance and staff retention.
Built strong customer relationships, contributing to repeat business and long-term customer loyalty.

Supervised daily service operations and led a team in delivering high-quality dining experiences in a high-volume restaurant.
Trained and onboarded new staff, improving service consistency and reducing ramp-up time.
Optimized service workflow, improving table turnover rate and reducing customer waiting time.
Maintained strict adherence to food safety, hygiene, and operational standards.
Acted as a key point of escalation for customer issues, resolving concerns effectively and maintaining satisfaction.