Jiangyue BU
Summary
Accomplished Account Manager with a proven track record at GLG and China Construction Bank, enhancing client satisfaction and retention through exceptional service and strong relationship-building. Skilled in account management and teamwork, adept at resolving issues and driving growth. Excelled in negotiating contracts and expanding client bases, fostering long-term loyalty and exceeding goals.
Overview
6
6
years of professional experience
Work History
Account Manager
GLG
07.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Account Manager
China Construction Bank
10.2018 - 06.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
Education
Master of Arts - Managerial Psychology
The University of Hong Kong
Hong Kong04-2025
Associate of Arts - International Business
James Cook University
Singapore, Null, Singapore04-2016
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Goal-Oriented
- Issue Resolution
Languages
Chinese (Mandarin)
Advanced (C1)
English
Intermediate (B1)
Korean
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Office Suite
Timeline
Account Manager
GLG
07.2021 - Current
Account Manager
China Construction Bank
10.2018 - 06.2021
Master of Arts - Managerial Psychology
The University of Hong Kong
Associate of Arts - International Business
James Cook University
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