JIAMIN, JASMINE Lee
Singapore
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Event Management Executive
Marketing Institute Of Singapore
10.2023 - 04.2024
- Collaborated with back-office team members to facilitate seamless business execution.
- Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Increased revenue through effective negotiation of contracts with clients and suppliers.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Identified trends and assessed opportunities to improve processes and execution.
Service Crew (Part-time)
Haidilao International Holding Ltd.
06.2018 - 09.2023
- Provide superior customer service that is fast, super friendly and customized to the needs of each customer
- Acquire the necessary product knowledge from the outlet's manager / Assistant outlet manager on food
- Provide efficient, accurate preparation and sale of products for prompt customer service delivery in accordance to established SOP
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
Labeller
Bollore Logistics
03.2018 - 06.2018
- Enhanced production efficiency by organizing labeling materials and maintaining a clean working environment.
- Improved label accuracy by meticulously checking product information and ensuring alignment with company guidelines.
- Increased customer satisfaction by accurately placing labels according to specific client requests and requirements.
- Collaborated with team members to achieve daily labeling goals and maintain high productivity levels.
- Promoted workplace safety by adhering to established guidelines when handling equipment, tools, and materials used in the labeling process.
Sales Assistant
Juz Bread Holding Pte Ltd
01.2018 - 02.2018
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Education
Bachelor of Arts - Event Management
University of Stirling
Clementi06.2023
Skills
- Microsoft Office Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Workflow Planning
- Research and analysis
Languages
English
Mandarin
Malay
Personal Information
Nationality: Malaysian/ Singapore PR
Timeline
Event Management Executive
Marketing Institute Of Singapore
10.2023 - 04.2024
Service Crew (Part-time)
Haidilao International Holding Ltd.
06.2018 - 09.2023
Labeller
Bollore Logistics
03.2018 - 06.2018
Sales Assistant
Juz Bread Holding Pte Ltd
01.2018 - 02.2018
Bachelor of Arts - Event Management
University of Stirling
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