Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JIAMIN GOH

RETAILS
GEYLANG EAST AVENUE

Summary

Customer-focused Retail Sales Associate skilled in resolving queries through active listening and effective communication. Manages inventory processes to reduce obsolescence and enhances team coordination for improved service delivery. Committed to assisting customers, maintaining store presentation, and supporting promotional activities to drive sales in a fast-paced environment.

Overview

9
9
years of professional experience

Work History

Retail Sales Associate

FERVOR PTELTD
ORCHAD, SINGAPORE
10.2022 - Current
  • Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
  • Resolved customer queries through active listening and problem-solving, enhancing customer satisfaction.
  • Managed customer complaints with calm, clear communication, ensuring prompt resolutions.
  • Monitored and improved service times and quality standards through effective team coordination.
  • Monitored inventory ageing reports to prevent obsolescence and reduce potential loss.
  • Maintained clean, safe working environments to eliminate accident risks.
  • Handled cash, credit card, and voucher payments, maintaining accurate financial records.

LIVE STREAM

96Boutique
Kluang, Johor
03.2021 - 10.2022
  • Commmitment to delivering high levels of customer service
  • Displayed a positive attitude while interacting with customers
  • Manage the process of receiving,tracking,and fulfilling customers online orders

Waitress Assistant

K&COFFEE
Kluang, Johor
02.2017 - 06.2018
  • Attend to customers, answer inquires, make reccommendations,etc
  • Assist in customer purchases and payment transaction
  • Handle all customer concerns efficiently and to the satisfaction of the customers
  • Handling daily retail operations,including opening and closing procedures

Education

SMK JALAN KOTA TINGGI
MALAYSIA

Skills

  • Customer service
  • Product knowledge
  • Face-to-face selling
  • Inventory management
  • Cash handling
  • Sales reporting
  • Active listening
  • Positive communication
  • Problem solving

Languages

Chinese (Mandarin)
First Language
English
Upper Intermediate
B2
Malay
Proficient
C2

Timeline

Retail Sales Associate

FERVOR PTELTD
10.2022 - Current

LIVE STREAM

96Boutique
03.2021 - 10.2022

Waitress Assistant

K&COFFEE
02.2017 - 06.2018

SMK JALAN KOTA TINGGI
JIAMIN GOHRETAILS