Jiamei Samuel

While in the US, I actively volunteered at my kids' school, assisting in libraries, classrooms, and participating in various school-wide activities.

• Addressed customer inquiries, concerns, and feedbacks by providing solutions and alternatives and followed up to confirm resolution.
• Maintained up-to-date knowledge of product and service changes.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Provide product training during workshops
• Co-led video production for product usage and troubleshoot videos, brainstorming to creation of storyboards

• Provided administrative, operational and budgeting support to the Sales and Operations Director
• Participated in projects operation: research, sourcing, planning, negotiation, execution, and evaluation
• Heavily involved in customer relations to retain existing customers
• Supported for sales and contracting of MICE programmes for new and existing clients
• Reasons for leaving: Maternity break.

• Responsible for winning new SME business for Singapore by actively researching, sourcing & engaging internal & external leads
• Created quotes, negotiated pricing and confirmed written contracts directly with all clients.

• Generated SGD 1.1M in sales revenue across 2015, by serving over 2000 group travelers through the year
• Managed day-to-day operations of a 4 member sales & operation team, monitored and drove performance with a system of reports
• Involved in development of the annual marketing and sales promotion plans covering sales and expense controls
• Grew the MICE / group travel department focusing on new overseas destinations, leads expansion, promoting products and services to corporate clients and leading recruitment.

• Responsible for taking care of existing corporate accounts
• Negotiated, recommended and delivered effective travel arrangements to meet client requirements and expectations.

• End to End product development responsibilities of main product areas (Club Med - Borneo, Malaysia, Maldives and Trafalgar)
• Responsible for product ideation, proposals and contracting
• Collaborated with sales teams to curate targets for volumes, revenue growth and margin as well as training
• Also engaged in customer service, sales enquiries/quotation (FIT/Leisure Group/MICE) and processing bookings.

• Offered administrative help to the MD by monitoring email, drafting communications, planning and organizing meeting schedule and travel Itinerary
• On point to generate sales leads and participated in creating regular sales & marketing plans and provide input into product development
• Coordinated overseas agent contracting (UK, Singapore, Hong Kong and other Europe Countries)
• In charge of developing 'Malaysia My Second Home Programme' Department within the organization.

• Managed the full range of operations in the front office including processing guests requests, overseeing and assisting various hotel staff members in accommodating requests and resolving customer complaints, and promoting hotel services.

• Shift Leader; VIP and corporate guest's visit arrangement and reception.