JIA LING KHOR
Summary
Dynamic and results-oriented professional with extensive experience in customer service and beauty consulting, notably at CITI BEAUTY. Excelled in client relationship building and makeup application techniques, significantly enhancing customer satisfaction and sales performance. Demonstrated reliability and a knack for upselling, contributing to a positive and efficient working environment.
Overview
13
13
years of professional experience
Work History
Beauty Assistant
CITI BEAUTY
09.2024 - 11.2024
- Participated in staff training programs, enhancing overall knowledge of beauty products and application techniques.
- Improved store sales performance by effectively cross-selling and upselling beauty products.
Beauty Consultant
NUE SHAPE
01.2024 - 07.2024
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
Beauty Advisor
PREMIER DEAD SEA
11.2023 - 11.2023
- Maintained counter and display areas for cleanliness and organization.
- Provided exceptional services and pleasant shopping experiences to retail customers.
BARISTA
THE GOOD BOYS
03.2023 - 10.2023
- Used POS system to accurately enter orders and process payments.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Waitress Trainer
JOYFUL SEAFOOD
04.2022 - 04.2023
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
Operator Manager
FACTORY JURONG
04.2022 - 04.2022
- Enhanced team productivity through effective training programs and performance evaluations.
Operator Trainee
AMS WOODLANDS
02.2022 - 04.2022
- Reviewed production schedules and streamlined processes.
- Maintained organized work area by cleaning and removing hazards.
Operator Trainee
Qualcomm
11.2020 - 02.2022
- Streamlined workflow with effective communication between team members, ensuring timely completion of tasks.
- Reviewed production schedules and streamlined processes.
Operator Trainer
AMS OSRAM ASIA PACIFIC PTE LTD
05.2020 - 10.2020
- Facilitated cross-training initiatives among staff members, bolstering overall team expertise and adaptability.
- Built and maintained professional relationships with vendors and suppliers.
Waitress Supervisor
RED HOUSE
07.2019 - 05.2020
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
Waitress Supervisor
Seafood Restaurant
11.2018 - 05.2019
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
Waitress Supervisor
Seafood Restaurant
06.2018 - 11.2018
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
Waitress Supervisor
Seafood Restaurant
09.2017 - 04.2018
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
Waitress Supervisor
Seafood Restaurant
03.2017 - 06.2017
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
Waitress Supervisor
AH LIM MEE POK
11.2016 - 02.2017
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
Waitress Supervisor
Seafood Restaurant
05.2016 - 08.2016
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
Waitress Supervisor
Seafood Restaurant
12.2014 - 07.2015
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
Waitress Supervisor
LIVE SEAFOOD RESTAURANT
08.2014 - 10.2014
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
WAITRESS
SEAFOOD RESTAURANT
01.2013 - 02.2014
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Waitress Trainee
MING KITCHEN SEAFOOD
08.2011 - 05.2012
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Cultivated warm relationships with regular customers.
- Processed orders and sent to kitchen employees for preparation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
No Degree - WELDING AND STEEL
WELDERS ENGINEERING AND SUPPLIES PTE LTD
SingaporeSkills
- First aid and safety
- Client relationship building
- Reliability and punctuality
- Facial treatments
- Makeup application techniques
- Sales and upselling
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
Chinese (Cantonese)
Bilingual or Proficient (C2)
English
Elementary (A2)
Timeline
Beauty Assistant
CITI BEAUTY
09.2024 - 11.2024
Beauty Consultant
NUE SHAPE
01.2024 - 07.2024
Beauty Advisor
PREMIER DEAD SEA
11.2023 - 11.2023
BARISTA
THE GOOD BOYS
03.2023 - 10.2023
Waitress Trainer
JOYFUL SEAFOOD
04.2022 - 04.2023
Operator Manager
FACTORY JURONG
04.2022 - 04.2022
Operator Trainee
AMS WOODLANDS
02.2022 - 04.2022
Operator Trainee
Qualcomm
11.2020 - 02.2022
Operator Trainer
AMS OSRAM ASIA PACIFIC PTE LTD
05.2020 - 10.2020
Waitress Supervisor
RED HOUSE
07.2019 - 05.2020
Waitress Supervisor
Seafood Restaurant
11.2018 - 05.2019
Waitress Supervisor
Seafood Restaurant
06.2018 - 11.2018
Waitress Supervisor
Seafood Restaurant
09.2017 - 04.2018
Waitress Supervisor
Seafood Restaurant
03.2017 - 06.2017
Waitress Supervisor
AH LIM MEE POK
11.2016 - 02.2017
Waitress Supervisor
Seafood Restaurant
05.2016 - 08.2016
Waitress Supervisor
Seafood Restaurant
12.2014 - 07.2015
Waitress Supervisor
LIVE SEAFOOD RESTAURANT
08.2014 - 10.2014
WAITRESS
SEAFOOD RESTAURANT
01.2013 - 02.2014
Waitress Trainee
MING KITCHEN SEAFOOD
08.2011 - 05.2012
No Degree - WELDING AND STEEL
WELDERS ENGINEERING AND SUPPLIES PTE LTD
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