Quek Jia Le

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Controlled costs to keep business operating within budget and increase profits.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
• Generated new business with marketing initiatives and strategic plans.
• Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.

• Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
• Improved communication within the team through regular meetings, updates, and open channels of communication..
• Communicated with customers to assess satisfaction with products and services received.
• Planned and implemented work schedules for cleaning staff, ensuring efficient task completion across commercial and industrial sites.
• Supervised and coordinated cleaning activities, assigning duties and inspecting work based on established standards (e.g., Daily Inspection Checklist) to meet customer expectations. Addressed and resolved all customer feedback promptly.
• Enforced safe work practices, conducted daily inspections to monitor performance, and implemented corrective actions for subpar work. Trained new and existing staff, and recommended disciplinary actions where necessary.
• Conducted risk assessments and identified potential safety hazards on-site, ensuring adherence to safety regulations and protocols.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

• Assist Operations Manager to manage daily operations on site
• Assist Operations Manager to plan manpower for operations.

• Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
• Conduct interviews for new employees.
• Implement standard procedures for cleaning tools and equipment maintenance.
• Plan and implement environmentally sustainable work practices.
• Prepare Overtime and Attendance reports monthly.
• Replenish necessary monthly supplies to site’s requirements
• Handle customer or cleaner issues, resolution for daily operations; communicate and escalate issues to the operations manager when necessary
• Make sure all cleaners adhere to the company policies and procedures
• Other ad hoc duties as assigned by the manager

• Checking in passengers
• Service ambassador to assist and guide passengers on the use of Self Service Kiosk and Auto Bag Drops
• Gate handling duties including communicating with airline crews and coordinating departure activities with various departments
• Guiding and escorting transit passengers from arrival gate to Transfer Holding Area
• Assisting passenger who require special assistance
• Verification of documents
• Handling flight disruptions, providing recovery assistance to affected passengers.
• Handle lost and found luggage
• Assisting passengers with special needs.