Jia Jia Lim
Summary
Dynamic professional with a proven track record at Ntuc Income, excelling in customer service and problem-solving. Skilled in fostering teamwork and collaboration, consistently achieving sales targets through effective strategies. Known for enhancing client relationships and team productivity, leveraging in-depth industry knowledge and a strong work ethic.
Overview
5
5
years of professional experience
Work History
Sales Associate
DBS Bank
01.2016 - 06.2017
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Client Adviser
NTUC INCOME
01.2012 - 12.2015
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
Education
Bachelor of Arts - Economics
National University of Singapore
01-2011
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
DBS Bank
01.2016 - 06.2017
Client Adviser
NTUC INCOME
01.2012 - 12.2015
Bachelor of Arts - Economics
National University of Singapore
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