Jia Jen Ong

Work History

Sales Assistant

7-11 Convenience Store

07.2024 - Current

Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Processed transactions accurately while maintaining a high level of customer service.
Increased sales by building strong customer relationships and providing excellent service.
Helped customers locate products and checked store system for merchandise at other sites.
Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Participated in ongoing training to stay updated on current products, promotions, and industry trends.
Fielded customer questions to share information about products, availability, and pricing.
Executed visual merchandising strategies to attract customers and drive sales.
Fostered positive shopping environment, leading to high customer satisfaction scores.
Managed efficient cash register operations.
Engaged in friendly conversation with customer to better uncover individual needs.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Listened to customer needs and desires to identify and recommend optimal products.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Provided exceptional services and pleasant shopping experiences to retail customers.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Prioritized helping customers over completing other routine tasks in store.
Performed cash, card, and check transactions to complete customer purchases.

Clinic Manager

Onecare Clinic

04.2017 - 10.2022

Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
Hired, trained and supervised employees to maintain team of high performers.
Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
Created and implemented policies to improve operational efficiency and patient care quality.
Conducted frequent clinic walk-throughs to maintain safe work environment.
Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
Streamlined clinic operations by implementing efficient scheduling and appointment systems.
Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
Attended regular meetings with hospital administrators to discuss clinic operations and policies.
Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Developed and implemented team building activities to foster collaboration and improve employee morale.
Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
Utilized data analysis tools to track key performance indicators, identifying areas for improvement and driving continuous growth in clinic success.
Led transition to electronic health records, improving accuracy and accessibility of patient information.
Improved patient experience by introducing patient feedback mechanism and addressing concerns promptly.
Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff.
Enhanced operational efficiency and patient satisfaction by redesigning clinic layout for smoother patient flow.
Implemented preventive maintenance schedule for medical equipment, minimizing downtime and ensuring operational efficiency.
Oversaw clinic's compliance with health and safety standards, ensuring safe environment for both patients and staff.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Ordered all pharmacy supplies and kept check on inventory levels.
Communicated with patients, ensuring that medical information was kept private.
Removed trash and straightened counters to keep pharmacy area clean and neat.

Summary

Overview

Work History

Sales Assistant

Clinic Manager

Education

No Degree - GSLE 'N' Level Certification

No Degree - PSLE Certification

Skills

Languages

Timeline

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