Overview
Work History
Education
Timeline
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JIA HUEY YEOH

Delivery Operation Engineer
Klang

Overview

6
6
years of professional experience

Work History

Delivery Operation Engineer

Huawei Technologies （Malaysia）Sdn.Bhd
07.2023 - Current
  • Improved team productivity by providing guidance and mentoring junior engineers.
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.
  • Prepared action plans for problematic processes and assets.
  • Performed preventative maintenance to keep tools and equipment functional.
  • Analyzed and interpreted data to identify trends and recommend improvements.
  • Verified information to meet client requirements and vision.

Platform Operations Admin

Huawei Technologies (Malaysia) Sdn.Bhd
07.2023 - Current
  • Involve in Asia Pacific Business to Manpower Rolling Forecast, calculate the staff input statistic and inform the director of the department.
  • In charges in members’ efficiency analysis table, to see how much manpower has been invested in a domain, and a team.
  • Comprehend work order analysis, check platform team member’s work order, make an excel to calculate and examine settlement amount and settled labor hours.
  • Involve in calculating the resource gap of a total 7 domains in the department.
  • Compile the data from the feedbacks of each domain team leader and send to HR to proceed the recruitment process if needed.
  • Mentored junior engineers, providing guidance on best practices in platform operations engineering.
  • Standardized platform documentation, enabling faster onboarding of new team members and consistent knowledge transfer.
  • Promoted a culture of collaboration by actively seeking input from colleagues on process improvements.
  • Collaborated with cross-functional teams to optimize system performance and reliability.
  • Automated repetitive tasks, freeing up valuable time for more strategic initiatives within the team.

Brand Promoter

EB Frozen Food Sdn Bhd
12.2022 - 12.2022
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Boosted brand awareness by implementing targeted marketing strategies and engaging promotional events.
  • Handled customer inquiries promptly and professionally while providing knowledgeable recommendations based on their needs or interests.
  • Assisted in the development of eye-catching visual merchandising displays to attract customers and drive sales growth.
  • Kept up to date with product or service features, delivering exceptional customer care to increase brand loyalty.
  • Attended ongoing product training sessions to maintain faultless product knowledge.
  • Set up and maintained event stands, product displays and sales booths at conferences and events.

Internship

BEST Inc. (NYSE: BEST)
09.2021 - 12.2021
  • Learning workplace competency and tailored individual strategies to bring up to required standards.
  • Set personal objectives and training plans
  • Ask supervisor for advise during training maintaining records of learning achievements and progress.
  • Able to learn Microsoft Excel such as Pivot Table, VLOOKUP, etc

Inbound Assistant

Hi Q Holiday Sdn Bhd
04.2018 - 05.2019
  • Helping Inbound Manager to contact the customers from China
  • Help to associate hotels and deals to the customers based on the package.
  • Embodied brand standards, using outstanding communication to deliver high-quality guest service.
  • Processed payments and sent confirmation details to customers via email or mobile app.
  • Assisted with dinner and entertainment bookings, Identifying customer preferences and providing solutions to match.
  • Booked and managed hotel reservations, employing company policies to handle cancellations and complaints.
  • Negotiated rates and upsold rooms to increase occupancy and maximise revenue.
  • Assisted customers with finding favorable rates for desired reservation dates, times and locations.

Education

MBA - Master in Business Administration

Tunku Abdul Rahman University College
Setapak, Kuala Lumpur
04.2001 -

Bachelor in Business - Marketing

Tunku Abdul Rahman University College
Setapak,Kuala Lumpur
04.2001 -

Diploma in Business - Finance And Investment

Tunku Abdul Rahman University College
Setapak, Kuala Lumpur
04.2001 -

Timeline

Delivery Operation Engineer

Huawei Technologies （Malaysia）Sdn.Bhd
07.2023 - Current

Platform Operations Admin

Huawei Technologies (Malaysia) Sdn.Bhd
07.2023 - Current

Brand Promoter

EB Frozen Food Sdn Bhd
12.2022 - 12.2022

Internship

BEST Inc. (NYSE: BEST)
09.2021 - 12.2021

Inbound Assistant

Hi Q Holiday Sdn Bhd
04.2018 - 05.2019

MBA - Master in Business Administration

Tunku Abdul Rahman University College
04.2001 -

Bachelor in Business - Marketing

Tunku Abdul Rahman University College
04.2001 -

Diploma in Business - Finance And Investment

Tunku Abdul Rahman University College
04.2001 -

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JIA HUEY YEOHDelivery Operation Engineer