JIA HERN LIM
Entry-level cybersecurity professional
Singapore
Summary
Detail-oriented Cybersecurity & Digital Forensics graduate with hands-on experience in enterprise IT operations, incident triage, and security monitoring. Internship experience includes contributions to service desk operations and AI workflow enhancements. Solid expertise in cybersecurity operations, vulnerability assessment, digital forensics, and network security, poised to strengthen a Security Operations Centre (SOC) or cybersecurity team.
Overview
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Dipoma in Cybersecurity & Digital Forensics
Work History
Service Desk Intern
NCS Group
09.2023 - 02.2024
- Delivered first-line technical support for hardware, software, and network-related issues across enterprise environments.
- Executed incident triage, troubleshooting, escalation, and resolution support, ensuring adherence to service management procedures.
- Assisted with security-related investigations and incident response activities.
- Leveraged Amazon Connect AI capabilities to automate post-call quality assurance processes, enhancing review consistency.
- Identified opportunities for continuous improvement, streamlining service desk workflows through AI-driven solutions.
Education
Diploma - Cybersecurity & Digital Forensics
01.2024
Graduated 2024
Skills
- Incident response
- Identity & Access Management (IAM)
- Risk assessment
- Customer Support Techniques
- Network Security & Traffic Analysis
- Customer support
- SIEM Platforms (Splunk, IBM QRadar, Elastic)
- Wireshark & TCPdump
- Basic Troubleshooting
- Access management
- Router & Infrastructure Security
Interests
Capture The Flag (CTF), Cybersecurity Labs, Threat Intelligence Research
Languages
English, Mandarin, Malay
Certification
- ISC2 Certified in Cybersecurity (CC) – In Progress
- CompTIA Security+ – In Progress
- TryHackMe Junior Penetration Tester Path
ADDITIONAL INFORMATION
Availability: Immediate
Timeline
Service Desk Intern - NCS Group
09.2023 - 02.2024
Temasek Polytechnic - Diploma, Cybersecurity & Digital Forensics