JIA GUAN GOH
Summary
Well-trained Assistant Restaurant Manager promoting 2 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
6
6
years of professional experience
Work History
Assistant Restaurant Manager
MEXICAN FOOD CORP SV PTE LTD
2022.12 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Analyzed daily sales figures and developed strategies to increase sales.
Operator
MEIBAN MICRO PTE LTD
2021.12 - 2022.11
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Played key role in process optimization project, resulting in more efficient production line layout.
Event Planner
Art Balloon Decoration
2018.05 - 2021.11
- Conferred with event staff at event site to coordinate details.
- Coordinated schedules and timelines for events.
- Coordinated with participating vendors during event planning.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
- Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
Education
BBA - FINANCE
UNIVERSITI TUNKU ABDUL RAHMAN
MALAYSIA10.2021
Skills
- Shift Management
- Employee Scheduling
- Budgeting and financial management
- Inventory Management
- Coaching and Mentoring
- Scheduling and labor control
- Critical Thinking
- Quality Control
- Cost controls
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
English
Advanced (C1)
Chinese (Cantonese)
Upper intermediate (B2)
Timeline
Assistant Restaurant Manager
MEXICAN FOOD CORP SV PTE LTD
2022.12 - Current
Operator
MEIBAN MICRO PTE LTD
2021.12 - 2022.11
Event Planner
Art Balloon Decoration
2018.05 - 2021.11
BBA - FINANCE
UNIVERSITI TUNKU ABDUL RAHMAN
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