Jiacheng koh
Summary
Quality expert with success reviewing features and assessing functionality to identify common and complex software problems. Special experience in Razer software illustrated throughout career accomplishments. Collaborates with cross-functional team members to enhance software package quality.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
QA Software/System Tester
Beyondsoft International
09.2020 - Current
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Verified acceptance by developing and implementing automated and manual application features and regression tests.
- Stress tested security fixes and patches.
- Defined and identified test cases for new application development.
- Collaborated with QA team to test software quality through manual and automated testing.
- Carried out tests to identify, report and repair bugs and glitches.
IMAC Engineer
Nityo info Tech
10.2019 - 09.2020
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated respect, friendliness and willingness to help wherever needed.
IT Support Engineer
Micro 2000
05.2018 - 12.2018
- Assisted with updating technical support best practices for use by team.
- Generated reports to track performance and analyze trends.
- Used ticketing systems to manage and process support actions and requests.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Tested new software and hardware prior to deployment.
- Monitored systems in operation and quickly troubleshot errors.
- Configured and tested new software and hardware.
- Patched software and installed new versions to eliminate security problems and protect data.
- Diagnosed and troubleshot hardware, software and network issues.
Education
No Degree - Diploma in IT Service (System Support)
Lithan Academy
Singapore2019
No Degree - Diploma in Infocomm Technology
PSB Academy
Singapore2015
Skills
- JIRA
- TestRail
- Business Requirements Documents (BRDs)
- System Integration Testing
- Regression Testing
- Best Practices and Tools
- Providing Feedback
- Bug Fixes
- Configuration Review
- Regulatory Requirements
- Cross-Platform Testing
- Hardware and Software Optimization
- Agile Environments
- Compliance Testing
- Quality Assurance (QA) Testing
- Experienced in QA
Accomplishments
- Collaborated with team of 30 in the development of Razer Synapse.
- Collaborated with team of 25 in the development of Razer Blade 16/14/15
- Achieved major awards at CES 2023 through effectively helping with Project Carol/ Razer Leviathan V2 Pro / Razer Synapse.
- Resolved product issue through consumer testing.
Additional Information
Last Drawn Salary - February 2023
Expected Salary - $3.5k
Notice Period 1 month
Reason for Leaving Last Employment - To Further Progress in QA Industry
Timeline
QA Software/System Tester
Beyondsoft International
09.2020 - Current
IMAC Engineer
Nityo info Tech
10.2019 - 09.2020
IT Support Engineer
Micro 2000
05.2018 - 12.2018
No Degree - Diploma in IT Service (System Support)
Lithan Academy
No Degree - Diploma in Infocomm Technology
PSB Academy