Jia Wen Chin
FULFILLMENT & MATERIAL PLANNER
Singapore
Summary
Detail-oriented Fulfillment & Material Planner with 4 years expertise in order management, material planning, and production scheduling. Skilled in optimizing processes to ensure on-time deliveries, reduce costs, and enhance customer satisfaction. Experienced in using SAP Ariba and driving continuous improvements to support efficient, high-volume operations.
Overview
4
4
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Fulfilment & Material Planner
Cyrus Technology (Singapore) Pte Ltd
12.2023 - Current
- Order Management: Processed customer orders from receipt to shipment, ensuring accurate fulfillment and timely deliveries
- Customer Service: Resolved order-related inquiries and addressed issues promptly, maintaining high customer satisfaction
- Material Planning: Performed material planning to meet production schedules and ensure the availability of necessary materials
- Material Delivery Coordination: Coordinated timely delivery of materials, aligning with plant operational needs and fulfilling customer shipment requirements
- Job Order Management: Issued and monitor production job orders based on material availability, production schedules, and customer demand
- Production Monitoring: Tracked production progress, addressed delays proactively, and collaborated with teams to ensure on-time delivery
- Delivery Planning: Developed and executed delivery plans to meet both operational and customer requirements effectively
- Shipping Documentation: Prepared shipping documents, including invoices, packing slips, and delivery orders for outgoing shipments
- Forwarder Coordination: Coordinated with third-party carriers to ensure on-time deliveries and tracked orders to confirm arrival times
- Forecast and Stock Analysis: Analyzed product forecasts and assessed safety stock requirements to support effective production planning
- Returns and Exchanges Management: Oversaw the return and exchange process, ensuring efficient restocking of returned goods in inventory
- Delivery Accuracy: Achieved a 99% on-time delivery performance by developing and implementing optimized delivery plans
- Material Planning: Achieved 0% material shortages through proactive forecasting and advising Purchasing on optimal order quantities and timing
- Customer Satisfaction: Achieved customer satisfaction ratings 96% through consistent communication on delivery commitments and fostering stronger customer relationships
- High Mix, High Volume Experience: Demonstrated expertise in managing high-mix, high-volume operations while ensuring efficiency and quality
Head of Compounding and IETS Department
Top Glove Corporation
08.2021 - 11.2023
- Production Planning and Scheduling: Develop, monitor, and maintain compounding schedules aligned with production timelines to optimize output efficiency
- Material Management: Plan, manage, and optimize material inventory to ensure seamless production operations, coordinating timely procurement and delivery with suppliers
- Warehouse Management: Oversee material warehouse organization and stock management
- Stock Control and Reporting: Conduct monthly stock counts of raw materials and production inventory, ensuring accurate reporting and proper stock levels
- Data Management: Accurately enter and manage production data in SAP Ariba, ensuring data integrity and seamless integration across production systems
- Production Supervision: Supervise production processes to maintain consistent quality, efficiency, and safety while meeting daily and monthly goals
- Continuous Improvement: Identify and implement improvements in production processes to enhance quality, efficiency, and cost-effectiveness
- Plant Operations Management: Supervise plant operations to achieve daily production goals, implementing innovative solutions to improve yield, output, and lead time
- Manpower Coordination: Monitor and optimize manpower allocation across departments to meet production targets and maximize resource utilization
- Supplier Management: Source suitable suppliers, request quotations, and evaluate proposals to ensure the best sourcing decisions
- Budget and Expense Management: Plan, monitor, and control departmental budgets and expenses to ensure cost control and efficient resource utilization
- Achieved grade A performance in FY2022/2023
- Promoted from Junior Engineer to Engineer in 2023
- Successfully reduced 5.3% of raw material cost
- Successfully implemented warehouse inventory application
- Successfully source 6 type alternative materials to ensure consistency of quantity and quality of production output
- Successfully implemented auto weighing system to reduce stock take variance from 5% to 0%
- Successfully reduced ceramic slip residue by 5% to improve body material quality
- Successfully reduced 30% of waste treatment material cost
Process Engineer
Kamaya Electric (M) Sdn Bhd
09.2020 - 07.2021
- Analyze workflows across departments to enhance company-wide efficiency (e.g., yield, output, lead-time)
- Improve the KPI monitoring system to elevate operational performance
- Test and analyze new processes, ensuring alignment with target plans
- Supervise plant operations to meet daily production goals
- Implement innovative measures to improve production processes (e.g., yield, output, lead-time)
- Support and manage production shift operations to achieve monthly targets
- Improvised and standardized operator standard operation procedure (SOP) of pre-fusing test for fuse manufacturing
- Gained valuable experience by actively working in various roles throughout the company, including fuse product department and resistor product department
- Developed a comprehensive understanding of fuse product and resistor product manufacturing process flow
- Completed Six Sigma training, demonstrating a solid understanding of the principles, tools, and techniques used in process improvement and applied Six Sigma methodologies to identify and analyze process inefficiencies, reduce defects, and enhance overall quality
- Applied fault tree analysis to evaluate the reliability, safety, and availability of complex systems, enabling proactive identification of critical failure paths and vulnerable system components
Intern R&D Department
Top Glove Corporation
07.2019 - 09.2019
- Conduct R&D studies for value-added, compliance, quality improvement, and cost reduction
- Research industry breakthroughs in process enhancement, new materials, and technology
- Offer engineering solutions for process efficiency and automation
- Build relationships with research partners, suppliers, and testing labs
- Regularly communicate project progress and analysis to superiors
- Maintain and calibrate lab equipment
- Follow additional instructions from immediate superior
- Completed 4 research projects in 3 months internship period
- Determination Aging Condition for SLP and SNKTF glove
- Determination of relationship between thickness and CN% or TSC%
- Evaluation of effect of maturation on properties of latex compound
- Verification of physical properties result of ASTM and EN standard
Education
Bachelor Degree - Chemical Engineering
University Malaysia Pahang
STPM -
University Malaysia Pahang
Skills
ERP System (SAP Ariba)
Certification
Japanese-Language Proficiency Test (N4)
Timeline
Japanese-Language Proficiency Test (N4)
08-2024
Precision Engineering Assessment & Reskilling Lab (PEARL) Basic Metrology & Interpretation of Drawing
08-2024
Fulfilment & Material Planner
Cyrus Technology (Singapore) Pte Ltd
12.2023 - Current
Head of Compounding and IETS Department
Top Glove Corporation
08.2021 - 11.2023
Process Engineer
Kamaya Electric (M) Sdn Bhd
09.2020 - 07.2021
Intern R&D Department
Top Glove Corporation
07.2019 - 09.2019
Bachelor Degree - Chemical Engineering
University Malaysia Pahang
STPM -
University Malaysia Pahang
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