Jhurie Rhoze Patac
Summary
Dynamic operations manager with proven achievements in team leadership, process improvement, and customer service. Dedicated to enhancing operational efficiency and fostering employee engagement.
Results-driven operations manager with extensive experience in optimizing workflows and improving team performance. Known for strong problem-solving abilities and effective conflict resolution, consistently enhancing customer satisfaction and employee relations.
Overview
10
10
years of professional experience
Work History
Operations Manager
Kids Edutainment Pte Ltd.
09.2025 - Current
- Managed daily operations to ensure efficient workflow and service delivery.
- Coordinated staff schedules to optimize resource allocation and enhance team performance.
- Implemented process improvements that increased operational efficiency and reduced turnaround times.
- Monitored inventory levels, ensuring timely replenishment of educational materials and resources.
- Assisted in training new employees on operational procedures and company policies.
- Developed and maintained strong relationships with vendors to support program needs.
- Supported event planning by organizing logistics for educational programs and activities.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Operations Manager
Infosys BPM
03.2022 - 07.2025
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Team Leader
Accenture Phil Inc.
02.2019 - 01.2022
- Mentored junior team members, fostering professional growth and enhancing team performance.
- Developed strategic plans aligning team objectives with organizational goals to drive results.
- Conducted performance evaluations, providing constructive feedback to support continuous improvement initiatives.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Quality Control Inspector
Tsukiden Electric Industries Philippines
10.2015 - 08.2019
- Inspected products for quality compliance, ensuring adherence to industry standards and specifications.
- Conducted thorough audits of production processes, identifying areas for improvement and implementing corrective actions.
- Collaborated with production teams to enhance quality assurance protocols and reduce defect rates.
- Trained new inspectors on quality control procedures, fostering a culture of excellence within the team.
- Developed and maintained inspection documentation, ensuring accuracy and availability for audits and evaluations.
- Utilized advanced measurement tools to assess product integrity and performance metrics effectively.
- Led initiatives to streamline inspection workflows, enhancing overall efficiency in quality control operations.
- Provided feedback to management on recurring issues, contributing to strategic decisions for process improvements.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
Education
Bachelor of Science - Computer Science
Asian College of Technology
03-2012
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Staff training
- Policies and procedures implementation
- Performance monitoring
- MS office
- Interpersonal communication
- Goal setting
- Health and safety compliance
- Onboarding and orientation
- Conflict mediation
- Purchasing and procurement
- Customer relations specialist
- Process flows
- Cross-functional communication
Timeline
Operations Manager
Kids Edutainment Pte Ltd.
09.2025 - Current
Operations Manager
Infosys BPM
03.2022 - 07.2025
Team Leader
Accenture Phil Inc.
02.2019 - 01.2022
Quality Control Inspector
Tsukiden Electric Industries Philippines
10.2015 - 08.2019
Bachelor of Science - Computer Science
Asian College of Technology