JHOU BI LIAN (JENNA)
Banquet Manager
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Banquet Manager
Resorts World Sentosa
11.2022 - Current
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- As banquet manager, make sure the ongoing events are running smoothly and on time is our priority, but also thinking of further upcoming event, what is the planning, how we going to be ready for the next event. Negotiating with the company itself or the event company is always tough for us. We got to learn when to be firm to stand out and when to be soft to communicate.
Part Time
Wellcare Medical convenience store
04.2015 - 12.2016
- I learned how to face customers with patience, how to read customers' needs.
- I feel satisfied being the one who solves guests' questions and knows what they really need. Making sure they buy the correct product instead of purchasing those expensive items.
Hostess
Capella Singapore, Cassia
10.2019 - 10.2021
- I worked as a hostess at Cassia. From this job role, it built up my self-confidence in the way I deal with people and the way I can fluently speak English.
Captain
Resorts World Sentosa, Osia Restaurant
11.2021 - 11.2022
- RWS is a big company with many people I have never met before. It has brought me to another level and taught me how to deal with different people, whether they are customers or colleagues. This big company gave me a lot of chances to practice how to read people with just one sight or one simple gesture.
Education
Hospitality Administration And Management
HungKuang University
Taiwan 07.2014 - 07.2018
Skills
Team Management
Menu development
Staff Leadership
Guest experience management
Staff Management
Leadership Qualities
Cost Control
Relevantworkingexperience
- Resorts World Sentosa, Restaurant, Singapore, 4 years (Full-time), RWS is a big company with many people I have never met before. It has brought me to another level and taught me how to deal with different people, whether they are customers or colleagues.
- Capella Singapore, Cassia, Singapore, 2 years (Full-time), I was a hostess while working in Cassia, a busy restaurant. My teamwork skills improved as I had to deal with different people with different personalities. It also helped me understand people and create a comfortable environment based on their personality.
- Wellcare Medical convenience store, Taiwan, 2 years (Part-time), I learned how to face customer with patience, how to read guests' needs. I feel satisfied being the one who solves guests' questions and knows what they really need.
Application - Positionappliedfor
Marketing Specialist
Languages
English
Chinese (Mandarin)
Timeline
Banquet Manager
Resorts World Sentosa
11.2022 - Current
Captain
Resorts World Sentosa, Osia Restaurant
11.2021 - 11.2022
Hostess
Capella Singapore, Cassia
10.2019 - 10.2021
Part Time
Wellcare Medical convenience store
04.2015 - 12.2016
Hospitality Administration And Management
HungKuang University
07.2014 - 07.2018
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