Jhasmin Salvador
Laoag City
Summary
A dedicated customer service, seeking a new career challenge to obtain outstanding results where I will be able to utilize my strong organizational skills, and ability to work with team mates particularly team managers which will allow me to grow personally and professionally.
Overview
4
4
years of professional experience
Work History
TELUS
11.2021
- Helping/ Assisting players concern through chat and email.
AFNI
03.2021 - 09.2021
- Helping/ Assisting customers with their inquiries about their Phone Insurance.
Ebiz Technical Support
ALORICA
09.2017 - 08.2020
- Addressing customer concern well-organized efficiently effective
- Educate Agents by providing accurate, resources and information
- Coaching agents on Interpersonal Skills to improve Customer Interaction
- Asses Agents performance by listening to calls to evaluate metrics.
Subject Matter Expert
Under Armour
09.2017 - 08.2019
- Taking Supervisor calls
- Coaching Agents
- Auditing team calls
- Clerical works.
Acting Team Manager
Under Armour
09.2019 - 01.2020
- Handling a Team
- Coaching agents
- Taking Supervisor calls
- Clerical work | Editing Payroll | Call Listening| Mock call | Auditing calls.
Education
BSBA- Marketing Management -
Northern Christian College
12.2017
Ilocos Norte College of Arts and Trades
12.2012
Shamrock Elementary School
12.2008
Skills
- Ability to Educate, Teach, and Motivate team members
- Effectively Efficient on implementing decision-making
- Excellent communication, interpersonal, and time-management skills
- Superior on enforcing disciplinary actions and implementing company policies and procedures
- Ability to maintain confidentiality of classified information of clients
- Familiar on computer (MS Office\Excel), problem analysis and problem solving
- Microsoft Word
- Clerical Support
- Troubleshooting
- Dependable and Responsible
- Flexible and Adaptable
- Verbal Communication
- Active Listening
- Good Telephone Etiquette
- Supervision and leadership
Characteristics
- Honest
- Hardworking
- Patient
- Kind
Place Of Birth
Brgy.55 C Vira, Laoag City, Ilocos Norte, 2900
Height
157 cm
Weight
55 kg
Personal Information
- Age: 28
- Date of Birth: 01/02/96
- Marital Status: Single
Languages Spoken
- English
References
- Myrtle Balajadia, Operations Mngr, 09774805404
- Wendy Maynes, Team Manager, 09153602777
Timeline
TELUS
11.2021
AFNI
03.2021 - 09.2021
Acting Team Manager
Under Armour
09.2019 - 01.2020
Ebiz Technical Support
ALORICA
09.2017 - 08.2020
Subject Matter Expert
Under Armour
09.2017 - 08.2019
BSBA- Marketing Management -
Northern Christian College
Ilocos Norte College of Arts and Trades
Shamrock Elementary School
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