Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Jharna Das

Jharna Das

Project Manager, Customer Services

Summary

Results-driven, dependable, and customer centric professional with 17 years of extensive engineering and B2B project management experience and a proven track record of achieving project and business goals and maximizing profitability, gained intercultural exposure by way of an extended stay in APAC & EU regions. Seeking a challenging role in operations management to oversee business operations in a broader way in assigned region, utilizing strong leadership skills, analytical abilities and people management expertise.

Overview

17
17
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Project Manager, Customer Facing

Alstom Transport
06.2022 - Current

Project: Circle Line Integrated Train Testing Centre (ITTC), Customer: Land Transport Authority (LTA), Singapore

  • Successfully lead a large cross functional team across APAC and EU and manage fast-paced project operations ensuring customer satisfaction and achievement of business objectives
  • Interact with customers on daily basis to quickly alleviate issues, provide project updates or solutions
  • Understand customer requirements and supervise the project and product teams by providing key ideas to carry out the proper analysis and bring feasible solutions that meet customer needs
  • Optimized materials and workload costs, managed risks and improved the gross margin of the project by 16% through efficient project management and resource planning
  • Ensure on time delivery of the project with quality of service within budget and contractual obligation
  • Foresee risks and opportunities based on market trends, customer feedback, and economic indicators
  • Encourage strategic thinking and problem solving skills within the team to meet project deadlines and business objectives
  • Focus on early identification of potential delays and associated risks to strategize mitigation plans
  • Track progress and submit clear and concise status reports to customer and senior management
  • Conduct Return-of-Experience session every month to capture new improvements, good practices in the project and share with other projects to capitalize project deployment efforts.

Technical Manager, Customer Facing

Alstom Transport
01.2020 - 12.2022

Project: Circle Line 6 - Integrated Train Testing Centre (ITTC); Customer: Land Transport Authority (LTA)

  • Spearheaded the bid technical management of a supplement service agreement of this project worth S$36 million engaging cross-functional international teams from Singapore, France, Italy, Hong Kong, and India
  • Developed technical proposal associated with the bid and presented it to the customer and addressed their queries until proposal finalization
  • Technically supported the local commercial team in negotiating with the customer and eliminated constraining requirements from the contract, saving S$4M
  • Developed suggestions for technical process improvements to optimize resources during the bid
  • Won the bid and led the technical team
  • Engaged with external stakeholders to bring the project operational and interface design to fruition
  • Made key technical decisions through a strong engineering process management, quality, cost, and delivery approach and safety commitment
  • Mentored and developed two resources to emerge as future technical leaders.

Interface Manager

Alstom Transport
02.2018 - 01.2021

Project: Circle Line Integrated Train Testing Centre (ITTC); Customer: Land Transport Authority (LTA)

  • Built credibility, established rapport with 12 interfacing stakeholders to ensure exchange of information is done before cut-off date
  • Developed interface specs worth S$13.2 million, got them approved by customer within key dates
  • Communicated clearly with employees, suppliers and stakeholders located in different geographies to keep everyone on same page and working toward established project goals.

System Architect/System Design Leader

Alstom Transport
06.2012 - 01.2018

Project: HK South Island Line, Singapore Thomson Line, Sydney Metro Northwest, Guadalajara Metro

  • Led a team of 6 employees in system design, system database and scheme plan to deliver the signalling solution that went live in December 2017
  • Significantly contributed in Design Review meetings and resolved conflicts between Design and Verification teams
  • Co-authored Operational and Maintenance manual for HK South Island Line to establish operational scenarios that proved to be very efficient to the operator to understand the normal and degraded scenarios of signaling system
  • Identified gaps between the product and the project; developed baseline strategies; 2 vital KPIs contributing to the tender costing
  • Managed engineering activities following V model right from development to testing of requirements

Instrumentation Engineer

Larsen & Toubro Ltd
07.2006 - 05.2012

Project: Delhi International Airport (DIAL) T3 - New Delhi, Oil Tanking and Terminal Facility, Oman, Mangalore Refineries and Petrochemical Ltd. (MRPL), IN

  • Ensured correct design of DIAL’s Building Management System monitoring about 20,000 remote I/Os
  • Involved in detailed design and engineering for Oil and Gas projects.

Education

MBA - General Management

National University of Singapore Business School
Singapore
05.2022 - 08.2023

Bachelor of Technology - Electronics And Instrumentation

West Bengal University of Technology
India
05.2002 - 05.2006

Skills

    Thought Leadership

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Accomplishments

  • Top performing Project Manager of a multi-million project to have increased the project margin by 16%
  • Presented with the World Class Engineering Senior Expert Award for demonstrating strong technical skills in Signaling System Application Engineering in Alstom.
  • Received Excellence Award 2016-2017 in Alstom for extraordinary contribution and achievements in HK SIL(E) project
  • Recognized as a supportive and approachable people manager who promotes psychological safety at work.

Certification

PMP - Project Management Professional

Timeline

[Manage Workplace Safety and Health in Construction Sites], [NTUC Learning Hub]

07-2022

Project Manager, Customer Facing

Alstom Transport
06.2022 - Current

MBA - General Management

National University of Singapore Business School
05.2022 - 08.2023

Technical Manager, Customer Facing

Alstom Transport
01.2020 - 12.2022

PMP - Project Management Professional

09-2019

Interface Manager

Alstom Transport
02.2018 - 01.2021

System Architect/System Design Leader

Alstom Transport
06.2012 - 01.2018

Instrumentation Engineer

Larsen & Toubro Ltd
07.2006 - 05.2012

Bachelor of Technology - Electronics And Instrumentation

West Bengal University of Technology
05.2002 - 05.2006
Jharna DasProject Manager, Customer Services