Jezreel J.P De Silva
Senior Customer Service
Malacca
Summary
To pursue a highly rewarding career, seeking a role in a challenging and healthy work environment where I can utilize my skills and knowledge for organizational growth.
Top Performing customer service representative with extensive experience assisting customers through phone, email and chat support. Committed to balancing company goals while helping customers to find satisfactory solutions.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Senior Customer Service Executive
Airpak Express Pte Ltd
08.2023 - Current
- Liaising with Clients and Suppliers: Acting as the main point of contact for clients and suppliers, ensuring smooth communication between all parties involved in the import/export process.
- Tracking Shipments: Monitoring the status of international shipments & local shipments proactively addressing delays, and providing updates to customers as needed.
- Prepare and Process Documentation: Prepare and manage all necessary documentation for the import and export of goods, including invoices, packing lists, bills of lading, certificates of origin, and customs declarations.
- Manage Key Accounts: Develop and maintain relationships with key customers and suppliers, ensuring they are kept updated on the status of their shipments and any issues that may arise.
- Maintain Records: Keep detailed records of all import/export transactions, including shipping documents, invoices, and customs declarations, for auditing and compliance purposes.
- Oversee Shipping Arrangements: Coordinate with OPS Team and transporters to ensure timely and cost-efficient movement of goods.
Admin Executive / Controller
INFINITY NETWORKS SOLUTIONS
02.2022 - 07.2023
- Oversee overall operations to ensure smooth completion of works
- Plan manpower allocation and manage job schedules on a daily basis
- Liaise with the main client, end-customers and other stakeholders during any escalations
- Interact closely with and manage sub-contractors
- Prepare incident reports whenever needed
- Provide administrative support or any other duties whenever needed
Customer Care Executive
SUDONG SDN BHD ( SINGTEL )
04.2019 - 05.2021
- Responsible to manage amount of incoming and outgoing calls while maintaining good quality service
- Provide accurate, valid and complete information by using the right methods
- Identify and assess customer's needs to achieve satisfaction
- Maintain a good and professional behavior
- Achieving personal KPI and objectives every month
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Worked to achieve high customer satisfaction rates by providing optimal customer service and practical solutions to problems
Safety & Health Assistant ( INTERN )
GOLSTA SDN BHD
09.2018 - 03.2019
- To prevent accidents, injuries, and work-related illnesses in the workplace
- Responds to employees' safety concerns
- Toolbox meeting every morning before shift starts
- Provide PPE to workers
- Train workers on proper housekeeping
- Carrying out safety inspections and internal audits and reporting to management with suggestions and correct unsafe acts or conditions
Education
SPM -
S.M.K ST. Francis Institution
01.2011 - 12.2015
DIPLOMA - Occupational Safety and Health
Cyberjaya University College of Medical Science
03.2016 - 05.2018
Courses - Customer Service Skills
Alison Courses
10.2021 - 10.2021
Skills
- Effective Problem Resolution
- Interpersonal communication
- Effective Communication
- Multitasking Skills
- Office Management Expertise
Timeline
Senior Customer Service Executive
Airpak Express Pte Ltd
08.2023 - Current
Admin Executive / Controller
INFINITY NETWORKS SOLUTIONS
02.2022 - 07.2023
Courses - Customer Service Skills
Alison Courses
10.2021 - 10.2021
Customer Care Executive
SUDONG SDN BHD ( SINGTEL )
04.2019 - 05.2021
Safety & Health Assistant ( INTERN )
GOLSTA SDN BHD
09.2018 - 03.2019
DIPLOMA - Occupational Safety and Health
Cyberjaya University College of Medical Science
03.2016 - 05.2018
SPM -
S.M.K ST. Francis Institution
01.2011 - 12.2015
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