JEYABAL Veeramani
Singapore
Summary
Operations-focused professional with over 8 years of experience managing service and facility operations in residential and commercial environments. Skilled in staff scheduling, team leadership, process optimization, and inventory control. Ability to coordinate cross-functional teams, oversee quality standards, and ensure seamless day-to-day operations. Background in vendor management, compliance with health and safety protocols, and maintaining service excellence in fast-paced, customer-focused settings. Recognized for improving efficiency, enhancing team performance, and consistently delivering high-quality results.
Overview
15
15
years of professional experience
Work History
Housekeeping Manager
MR Singapore Pte Ltd, MetroResidences
10.2016 - Current
- - Lead housekeeping operations across multiple properties, ensuring adherence to cleanliness, safety, and quality standards.
- - Developed and implemented efficient cleaning schedules to maximize team productivity during peak and off-peak periods.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Worked with front desk to respond promptly to all guest requests.
- - Conducted thorough inspections to maintain quality consistency and identify areas for improvement.
- - Managed inventory procurement and control, ensuring stock accuracy and timely replenishment to prevent shortages.
- - Collaborated with the maintenance department to address repair issues promptly and ensure unit upkeep.
- - Oversaw vendor relationships for laundry services and operational needs, ensuring timely delivery and quality compliance.
- - Recruited, trained, and managed a diverse housekeeping team, fostering a motivated and performance-driven work environment.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
Operations Manager
PJ WELLINGTON LAUNDRY SERVICES
10.2014 - 09.2016
- Managed daily operations of the laundry facility, ensuring timely pickup, cleaning, and delivery of customer garments.
- Handled customer interactions, addressed service inquiries, and resolved complaints professionally.
- Supervised billing and collection processes to ensure timely payments and accurate record-keeping.
- Coordinated with the operations team to maintain smooth workflow and reduce delays.
- Ensured compliance with hygiene and safety standards within the facility.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Assistant Manager
Cholamadalam Investment & Finance Company Limited
10.2013 - 09.2014
- Handled end-to-end processing of gold loan applications, including customer verification, KYC documentation, and gold appraisal.
- Educated customers about loan products, interest rates, repayment schedules, and terms & conditions.
- Ensured compliance with RBI and company policies for gold valuation, purity testing, and secure storage of pledged assets.
- Managed daily branch operations related to gold loans, including cash handling, ledger entry, and system updates.
- Monitored overdue accounts and followed up with customers for timely repayments and collections.
- Maintained accurate records of gold pledged, loan disbursement, and customer communication.
- Ensured high levels of customer satisfaction through prompt service and transparent communication.
- Coordinated with internal audit and risk management teams for periodic inspections and compliance checks.
Web Researcher (Search Engine Optimization)
IKAV Technologies Private Limited, Chennai
04.2010 - 04.2011
- - Conducted web research and data analysis to enhance search engine performance.
- - Improved website visibility and traffic through data-driven SEO strategies and keyword optimization.
Education
Master of Computer Applications
Nehru Memorial College [Autonomous], Bharathidasan University
Tiruchirappalli, India01-2010
MBA - Human Resource Management
Bharathidasan University
Tiruchirappalli, India01-2011
Bachelor of Science - Computer Science
Nehru Memorial College, Bharathidasan University
01-2006
Skills
- Staff Scheduling and Roster Management
- Inventory Management Systems
- Staff Resource management tools
- Team Recruitment, Training
- Performance management
- Leadership in Multi-cultural Environments
- Customer Service & Relationship Management
- Inspection & Quality Assurance
- Knowledge of Hygiene, Health and safety regulations
- Microsoft Office Suite
Accomplishments
- - Maintained high operational standards during staffing shortages, particularly during the pandemic.
- - Designed and implemented a staff resource management system, improving workflow efficiency across teams.
- - Improved guest satisfaction scores by 25% through targeted training programs focused on hospitality standards.
- - Optimized departmental budgets, reducing costs by 15% without compromising service quality.
- - Streamlined workflows, enhancing operational efficiency by 20%.
Timeline
Housekeeping Manager
MR Singapore Pte Ltd, MetroResidences
10.2016 - Current
Operations Manager
PJ WELLINGTON LAUNDRY SERVICES
10.2014 - 09.2016
Assistant Manager
Cholamadalam Investment & Finance Company Limited
10.2013 - 09.2014
Web Researcher (Search Engine Optimization)
IKAV Technologies Private Limited, Chennai
04.2010 - 04.2011
Master of Computer Applications
Nehru Memorial College [Autonomous], Bharathidasan University
MBA - Human Resource Management
Bharathidasan University
Bachelor of Science - Computer Science
Nehru Memorial College, Bharathidasan University
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