Microsoft
Jevitha Chalaya
Customer Relation Associate & Makeup Artiest
Kuching
Summary
I would like to show my talents, an ambitious and hardworking individual, with broad skills and experience in Promoter, Teaching, Make-up Artist and Customer Service.
Overview
7
7
years of professional experience
1
1
Certification
3
3
Languages
Work History
Customer Relations Associate
Mind Stretcher Learning Centre
11.2023 - Current
- Work as a call centre agent
- Be the first point of contact of students and parents of Mind Stretcher
- Manage all inbound and outbound calls, and patiently assist our students and parents with identifying their needs and resolving issues in a timely manner
- Manage and clear call-backs on a daily basis
- Identify and escalate cases to senior colleagues
- Other related duties as required or assigned
Guests Service Assistant
Ground Team Red (GTR)
02.2023 - 08.2023
- Supplies ground handling services including guests in Kuching International Airport (KIA)
- Responsible for assisting with all guest service-related activities and tasks
Customer Service
Aegis BPO Sdn Bhd
09.2021 - 09.2022
- Responsible for addressing customer needs and ensuring they have a positive experience
- Perform a customer service role, you need to use customer service skills
- Skills set includes qualities like active listening, empathy, problem-solving and communication
Teacher
Elite Preschool
01.2020 - 01.2021
- Preparing lesson plans and educating students at all levels
- Their duties include assigning homework, grading tests, and documenting progress
- Able to instruct in a variety of subjects and reach students with engaging lesson plans
Promoter
Grolier Sdn Bhd
01.2018 - 01.2019
- Marketing professional responsible for demonstrating the features of a product to an audience or client
- Show the product works, takes questions and attempts to persuade consumers or clients to buy the product
Education
Malaysian Certificate of Education (SPM) / O-Level - Cosmetology
SMK Green Road
Jalan Green, 93150 Kuching, Sarawak, Malaysia 04.2015 - 01.2016
Certificate - Interior Design
Community College Miri
01.2017 - 01.2018
Master In Cosmetology - Cosmetology
D' Enchanter Makeup Studio & Academy
Johor Bahru 04.2001 -
Skills
- Time management
- basic computer skills
- multitask skill
- active listening
- empathy
- communication
- leadership skill
- problem solving skill
Awards
Professional 3ds Max
Software
Excel
PowerPoint
Salesforce
3D MAXs
Certification
Professional 3ds Max
Interests
Teacher
Makeup Artiest
Customer Service
Administration
References
Aegis BPO Sdn Bhd
- 07 532 7065
Mind Stretcher
- (+65) 6250 0050
Timeline
Customer Relations Associate
Mind Stretcher Learning Centre
11.2023 - Current
Guests Service Assistant
Ground Team Red (GTR)
02.2023 - 08.2023
Customer Service
Aegis BPO Sdn Bhd
09.2021 - 09.2022
Teacher
Elite Preschool
01.2020 - 01.2021
Professional 3ds Max
10-2018
Promoter
Grolier Sdn Bhd
01.2018 - 01.2019
Certificate - Interior Design
Community College Miri
01.2017 - 01.2018
Malaysian Certificate of Education (SPM) / O-Level - Cosmetology
SMK Green Road
04.2015 - 01.2016
Master In Cosmetology - Cosmetology
D' Enchanter Makeup Studio & Academy
04.2001 -
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