Jesusa "Jess" De Luna
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
26
26
years of professional experience
Work History
Assistant Manager
Open Farm Community - Spa and Esprit Pte Ltd.
10.2023 - Current
- Assisted in planning, coordinating, and executing events to ensure smooth operations.
- Handled day-to-day customer or client questions via telephone or email.
- Assisted with onboarding of new employees by providing training and development resources.
- Purchased or requisitioned supplies and equipment to facilitate timely delivery of services.
- Supervised day - to - day operations to meet performance, quality and service expectations
- Maintained high standards of customers service and professionalism.
Management Trainee
Bochinche Argentinian Steakhouse & Wine Bar
10.2023 - 03.2024
- Enhanced team performance by implementing effective communication strategies within the group.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development.
- Optimized inventory management systems for better control over stock levels, reducing waste, and minimizing costs.
- Participated in strategic planning sessions to contribute valuable insights into company direction and long-term goals.
- Gained knowledge about high type of high premium steaks and wines.
Assistant Manager
PS. Cafe - PS. Gourmet Pte. Ltd
05.2017 - 10.2023
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Planned team-building exercises to increase employee performance and job satisfaction.
Assistant Manager
Guzman Y Gomez, Mexican Food Corp.
03.2016 - 04.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Trained new associates in successful sales and performance strategies.
- Resolved customer complaints to maintain high level of satisfaction.
- Planned and directed high-volume food preparation in fast-paced environment.
- Collaborated with staff members to create meals for large banquets.
- Disciplined and dedicated to meeting high-quality standards.
Senior Supervisor
Rakuichi Japanese Restaurant
07.2014 - 11.2016
- Trained and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Senior Supervisor
Royal Culinary
02.2012 - 06.2014
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Assistant Manager
BIG O Cafe
08.2011 - 01.2012
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
Customer Service Crew Member
R.E.S Pte Ltd
02.2010 - 07.2011
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
Hotel Management Front Desk Officer
Casa Patricia Hotel, Resort & Restaurant
08.1999 - 02.2002
- Answer telephone calls and help to assist customers in making reservations.
- Assisted with event coordination, resulting in successful conferences, meetings, and special events at the hotel.
- Collaborated with housekeeping staff to ensure rooms were clean and ready for incoming guests, minimizing delays during peak times.
- Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking quality and freshness of products, and performing daily inventory counts.
- Assisted customers by welcoming guests to facility, addressing complaints and finding solutions to problems.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Provided exceptional service and assistance to guests upon check-in.
Education
High School Diploma -
Sta. Catalina National High School
Philippines03.2000
Primary Level -
Candelaria Elementary School
Candelaria Quezon, Philippines03.1996
Skills
- Staff Supervision
- Time Management
- Closing and Opening Oversight
- Employee Performance Evaluations
- Schedule Oversight
- Sales Reporting
- Money Handling
- Training and Development
- Recruiting and Interviewing
- Promotional Planning
Timeline
Assistant Manager
Open Farm Community - Spa and Esprit Pte Ltd.
10.2023 - Current
Management Trainee
Bochinche Argentinian Steakhouse & Wine Bar
10.2023 - 03.2024
Assistant Manager
PS. Cafe - PS. Gourmet Pte. Ltd
05.2017 - 10.2023
Assistant Manager
Guzman Y Gomez, Mexican Food Corp.
03.2016 - 04.2017
Senior Supervisor
Rakuichi Japanese Restaurant
07.2014 - 11.2016
Senior Supervisor
Royal Culinary
02.2012 - 06.2014
Assistant Manager
BIG O Cafe
08.2011 - 01.2012
Customer Service Crew Member
R.E.S Pte Ltd
02.2010 - 07.2011
Hotel Management Front Desk Officer
Casa Patricia Hotel, Resort & Restaurant
08.1999 - 02.2002
High School Diploma -
Sta. Catalina National High School
Primary Level -
Candelaria Elementary School
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