Summary
Overview
Work History
Skills
Awards
Timeline
Generic

Jessy Huixi Chen

Retail Operation Manager

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Retail Operation Manager

Luxasia- SK-II
02.2021 - Current
  • Conducted performance evaluations for staff members, identifying areas of strength as well as opportunities for improvement and providing targeted coaching accordingly.
  • Contributed to leadership team for implementing company policies and procedures.
  • Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
  • Managed inventory control and stock levels by implementing accurate tracking systems and optimizing orders.
  • Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
  • Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
  • Oversaw all aspects of store operations, ensuring consistent compliance with company policies and industry regulations.
  • Streamlined communication channels between departments within the store to facilitate seamless coordination on key tasks such as inventory replenishment and customer service resolution efforts.
  • Analyzed sales data to identify trends in consumer behavior, informing more effective merchandising strategies.
  • Assisted in recruiting, hiring and training of team members.

SK-II Retail Operation Executive

LUXASIA PTE LTD
08.2019 - 09.2021
  • Coordinated training programs for staff development, equipping them with skills necessary for success in their roles.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
  • Established clear goals and expectations for the team, promoting accountability and fostering a high-performance team.
  • Supported staff with developing professional skills and abilities, uplifting team performance.
  • Improved team morale and retention through recognition and reward programs.
  • Monitored team performance to identify productivity improvement opportunities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Tracking budgets, resources efficiently &optimizing allocation .
  • Prepared reports and technical documentation of day-to-day production processes.
  • Improved employee satisfaction rating by realigning and enforcing policies.

Promoted to SK-II Group Leader (TR 2013-2014)

Procter & Gamble Pte Ltd
01.2013 - 08.2019
  • Coordinated training programs for staff development, equipping them with skills necessary for success in their roles.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
  • Established clear goals and expectations for the team, promoting accountability and fostering a high-performance team.
  • Supported staff with developing professional skills and abilities, uplifting team performance.
  • Improved team morale and retention through recognition and reward programs.
  • Monitored team performance to identify productivity improvement opportunities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Tracking budgets, resources efficiently &optimizing allocation .
  • Prepared reports and technical documentation of day-to-day production processes.

Promoted to SK-II Counter Manager

Procter & Gamble Pte Ltd
01.2011 - 01.2013
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
  • Performed all stock keeping processes and assisted in replenishing all items as per company policy.
  • Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
  • Monitored competitor activity within the market segment to stay ahead with innovative strategies.
  • Collaborated with team members to improve overall store performance and achieve targets.
  • Analyzed sales trends to make informed decisions on promotional activities and product offerings.
  • Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.

Promoted to SK-II Senior Beauty Consultant

Procter & Gamble Pte Ltd
01.2008 - 01.2010
  • Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
  • Built lasting relationships with key industry influencers, securing partnerships that resulted in increased exposure for the business.
  • Streamlined appointment booking process using digital tools, improving efficiency within the team while enhancing the overall client experience.
  • Managed inventory control systems effectively to minimize stock shortages or overstock situations that could impact profitability.
  • Developed strong rapport with clients, leading to repeat business and increased clientele base.
  • Achieved monthly sales goals consistently by utilizing effective selling techniques tailored to individual customer needs.
  • Mentored junior beauty consultants, sharing industry knowledge and best practices to support their professional growth.

SK-II Beauty Consultant

Procter & Gamble Pte Ltd
01.2003 - 01.2008
  • Educate customers on SK-II philosophy, heritage and products
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
  • Achieved personal sales goals consistently through effective time management and prioritization of tasks.


Bobbi Brown Senior Makeup Artist

Estee Lauder Group
1 1997 - 1 2003
  • Offering general makeup services include enhancing facial aesthetics through makeup, creating custom looks for clients and working with actors on drama sets and magazines like HER WORLD
  • Communicate with clients to understand their needs and wants
  • Determine necessary supplies and equipment needed
  • Presents products through education and demonstration
  • Work with other crew members
  • Prepare budget for testers ordering
  • Track expenses
  • Keep makeup tools and products in check
  • Adhere to personal hygiene standards
  • Stay up to date with latest best practices, tools and technology in current trend
  • Delivered sales target
  • Run Atriums promoting the looks for the season
  • Counter management
  • Training New Hires on makeup techniques
  • Maintain customer purchasing details and utilize CRM to interact with customers to assure repeat/ future purchase.
  • Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
  • Sanitized makeup tools to avoid spread of infection.
  • Conducted consultations to understand client's desired look.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.

Skills

Stellar Service Skills

Certification in Section Leader TUV PSB Learning

Store operations

Store Layout

Inventory ordering

Sales Development

Operational Efficiency

Health and safety

Merchandise planning

Awards

  • 2019
  • 2nd year Azean Award First Prize – Korea Trip
  • Power Of You – Gold Award Jan 2019
  • 2018
  • 1st year Azean Award First Prize – Taiwan Trip
  • Best Counter Secret Key Award First Prize – Metro Paragon Group Leader
  • Power Of You – Gold Award OND 2018
  • 2017
  • Best Sales & NU recruitment Award First Prize – Japan Trip
  • Best Counter Secret Key Award First Prize – Tangs Vivo Group Leader
  • Power Of You – Gold Award OND 2017
  • Power Of You – Gold Award Jan- Jun 2017
  • 2016
  • Best Counter Secret Key Award First Prize – Robinson JEM Group Leader
  • Power Of You – Gold Award JAS 2016
  • Power Of You – Gold Award OND 2016
  • 2015
  • Best Counter Secret Key Award First Prize – Robinson Raffles-City Group Leader
  • Power Of You – Gold Award JFM 2015
  • 2014
  • Power Of You – Gold Award OND 2014
  • Power Of You – Silver Award JAS 2014
  • 2013
  • Best Counter Secret Key Award First Prize- Metro Paragon Counter Leader
  • SK-II BEST Consumer Average Spend GOLD TIER Award- Metro Paragon Counter Leader
  • 2012, Best Counter Secret Key Award 2nd Winner- Metro Paragon Counter Leader
  • 2011, Singapore Best Counter in NU Recruitment Award- Tangs Orchard Jul-Dec 2011
  • 2010
  • Singapore Best Counter in NU Recruitment Award- Tangs Orchard Jul-Dec 2010
  • Singapore Best Counter in NU Recruitment Award- Tangs Orchard OND 2010
  • Singapore Best Counter in NU Recruitment Award- Tangs Orchard JAS 2010
  • Singapore Best Counter in NU Recruitment Award- Tangs Orchard AMJ 2010
  • 2009
  • Best Counter Secret Key Award First Prize- Tangs Orchard Senior Beauty Consultant
  • Singapore Best Counter in NU Recruitment Award- Tangs Orchard JAS 2009
  • 2006
  • Best Productivity BC For FY 0506 – OGPP Beauty Consultant
  • Best Productivity BC For AMJ 2006 – OGPP Beauty Consultant
  • 2005
  • Best of the Best Award First Prize- OGPP Beauty Consultant
  • Best Growth SK-II Counter FY 0506 – OGPP Beauty Consultant

Timeline

Retail Operation Manager

Luxasia- SK-II
02.2021 - Current

SK-II Retail Operation Executive

LUXASIA PTE LTD
08.2019 - 09.2021

Promoted to SK-II Group Leader (TR 2013-2014)

Procter & Gamble Pte Ltd
01.2013 - 08.2019

Promoted to SK-II Counter Manager

Procter & Gamble Pte Ltd
01.2011 - 01.2013

Promoted to SK-II Senior Beauty Consultant

Procter & Gamble Pte Ltd
01.2008 - 01.2010

SK-II Beauty Consultant

Procter & Gamble Pte Ltd
01.2003 - 01.2008

Bobbi Brown Senior Makeup Artist

Estee Lauder Group
1 1997 - 1 2003

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Jessy Huixi ChenRetail Operation Manager