Jessie Alias Sutha Katreddi
Singapore
Summary
Innovative and disciplined Senior Front Office Management operations for 19 years of administrative leadership experience for top-level executives. Proven problem-solver with resourcefulness to handle unprecedented challenges without guidance. Detail-oriented team player, organizer and delegator with constant focus on adherence to processes and standards that lead to complete customer satisfaction with Pre-Opening Experience in the Middle East/Dubai and Singapore.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Front Office Manager/Sustainability
Goodwood Park Hotel
Singapore
04.2024 - Current
- A Senior Front Office Manager oversees the daily operations of the front desk, Concierge, Operator's Team ensuring exceptional guest experiences. Responsibilities include managing staff, handling guest inquiries and complaints, and coordinating with other departments. The role requires strong leadership, communication, and problem-solving skills. Additionally, overseeing the housekeeping and working closely with all the operational departments.
Director of Front Office
Sofitel Singapore Sentosa Resort and Spa
Singapore
08.2023 - 03.2024
- As a Director of Front Office, I was responsible for the overall management of a hotel's rooms division, encompassing departments like front office, housekeeping, and guest services. This involves ensuring efficient operations, high guest satisfaction, and maximizing revenue. My role also includes financial management, staff training and supervision, and implementing policies and procedures to align with the hotel's brand and goals.
Front Office Manager (Pre-Opening)
Pan Pacific Orchard Singapore
Singapore
04.2023 - 07.2023
- I was part of the Pre-Opening Team with Pan Pacific Orchard for 4 months. I was involved in setting up and preparing all aspects of a hotel before its official launch, including hiring and training staff, finalizing details like interior design, ensuring all systems are functional, and implementing pre-opening marketing and sales strategies. These roles are crucial for a smooth and successful hotel opening.
Senior Manager
Resort World Sentosa
Singapore
10.2022 - 04.2023
- I was focused on managing the day-to-day operation of all the 5 hotels in Resort World Sentosa, including the housekeeping department. Handling guest feedback and ensuring compliance.
Room Division Manager
Maxwell Reserve Autograph Collection
Singapore, Singapore
06.2022 - 09.2022
- Oversaw daily operations of front desk, housekeeping, and maintenance departments.
- Implemented standard operating procedures to enhance guest service quality.
- Trained and mentored staff on customer engagement techniques and operational protocols.
- Collaborated with sales and marketing teams to optimize room occupancy rates.
Hotel Services Manager
Naumi Singapore
Singapore
11.2021 - 06.2022
- A Hotel Service Manager supervises and coordinates hotel service staff, ensuring smooth operations and high service standards. They are responsible for tasks like determining work requirements, allocating duties, maintaining attendance records, and overseeing the work of the unit. They may also handle front office and hotel reception duties. I was also handling the whole hotel operation without a General Manager for 6 months.
Front Office Manager
Sofitel Singapore Sentosa Resort and Spa
Singapore
06.2019 - 10.2021
- As a Front Office Manager, I oversee the daily operations of the front desk, ensuring smooth and efficient service to guests and other visitors. They manage the front office team, including training, scheduling, and performance monitoring, while also handling guest inquiries and complaints. The role also involves coordinating with other departments and maintaining a clean and organized front desk environment.
Front Office Manager
Ascott Park Place Dubai
Dubai
03.2015 - 10.2018
- As an Asst. The Front Office Manager oversees the daily operations of the front desk, ensuring smooth and efficient service to guests and other visitors. They manage the front office team, including training, scheduling, and performance monitoring, while also handling guest inquiries and complaints. The role also involves coordinating with other departments and maintaining a clean and organized front desk environment. I was also trained under Pre-Opening and attained Certification in Singapore under ACE.
Asst. Front Office Manager
Ascott Park Place Dubai
Singapore
08.2012 - 03.2015
- Demonstrated experience in developing and implementing effective office management strategies. Skilled in managing and supervising office staff and personnel. Possesses strong knowledge of administrative operations and procedures. Experienced in managing office supplies, equipment, and personnel.
Duty Manager
Concorde Hotel (Former Le Meridien)
03.2008 - 03.2011
Senior Reception Manager
Le Meridien Singapore
Singapore
03.2007 - 03.2008
Guest Service Agent
Le Meridien Singapore
Singapore
03.2004 - 03.2007
Education
Higher Diploma - Higher School Diploma
City School Of Commerce
Skills
- Leadership
- Creativity
- Teamwork
- Problem-solving
- Communication
- Attention to detail
- Work ethic
Certification
Pre Opening Certification, Ascott Excellence Centre
Languages
English
Tamil
Malay
Timeline
Senior Front Office Manager/Sustainability
Goodwood Park Hotel
04.2024 - Current
Director of Front Office
Sofitel Singapore Sentosa Resort and Spa
08.2023 - 03.2024
Front Office Manager (Pre-Opening)
Pan Pacific Orchard Singapore
04.2023 - 07.2023
Senior Manager
Resort World Sentosa
10.2022 - 04.2023
Room Division Manager
Maxwell Reserve Autograph Collection
06.2022 - 09.2022
Hotel Services Manager
Naumi Singapore
11.2021 - 06.2022
Front Office Manager
Sofitel Singapore Sentosa Resort and Spa
06.2019 - 10.2021
Front Office Manager
Ascott Park Place Dubai
03.2015 - 10.2018
Asst. Front Office Manager
Ascott Park Place Dubai
08.2012 - 03.2015
Duty Manager
Concorde Hotel (Former Le Meridien)
03.2008 - 03.2011
Senior Reception Manager
Le Meridien Singapore
03.2007 - 03.2008
Guest Service Agent
Le Meridien Singapore
03.2004 - 03.2007
Higher Diploma - Higher School Diploma
City School Of Commerce
References
Giovanni Vilterale, HP: 83801899, Raffles Sentosa/Sofitel Sentosa Singapore Resort and SPA - Cluster General Manager
John, R Sartain, HP: 97506272, HRS Asia
Hobbies
Reading Books, Travelling and Badminton.
Travelling and Yoga
I love travelling to different countries, and I practice Yoga or Pilates at least three times a week without fail.