Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Qing Yi Lee

Jessica Qing Yi Lee

Summary

Professional with strong background in providing exceptional customer service in high-pressure environments. Adept at ensuring passenger safety and comfort, with focus on team collaboration and adaptability to changing needs. Skilled in conflict resolution, communication, and emergency response procedures. Reliable and results-driven, consistently meeting and exceeding employer expectations.

Overview

7
7
years of professional experience

Work History

Brand Ambassador

Freelance
08.2024 - Current
  • Engaged target audiences through product demonstrations and interactive experiences.
  • Developed promotional strategies to enhance brand visibility and customer engagement.
  • Collaborated with marketing teams to align brand messaging across channels.
  • Conducted market research to identify consumer trends and preferences.
  • Built relationships with clients to foster brand loyalty and repeat business.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Communicated product information with confidence and educated consumers about company.
  • Delivered memorable experiences at trade shows through expert knowledge of products, engaging booth design, and compelling interactions with attendees.
  • Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
  • Boosted brand visibility at major events by representing and speaking knowledgeably about products.

Business Development Executive

MediaOne
04.2024 - 08.2024
  • Developed strategic partnerships to expand MediaOne's market presence.
  • Conducted market research to identify new business opportunities and trends.
  • Collaborated with cross-functional teams to align business development strategies.
  • Prepared and delivered compelling presentations to potential clients and stakeholders.
  • Analyzed competitor offerings to refine service proposals and enhance client value.
  • Executed targeted outreach campaigns, increasing lead generation effectiveness.
  • Assisted in contract negotiations, securing favorable terms for the organization.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Generated new business with marketing initiatives and strategic plans.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.

Cabin Crew

Singapore Airlines
05.2019 - 01.2024
  • Delivered exceptional in-flight service, ensuring passenger comfort and satisfaction.
  • Assisted with safety demonstrations, reinforcing adherence to airline regulations and protocols.
  • Coordinated meal service efficiently, accommodating diverse dietary needs and preferences.
  • Responded promptly to passenger inquiries, providing accurate information and resolving issues.
  • Collaborated with team members to maintain cabin cleanliness and organization throughout flights.
  • Engaged with passengers proactively, fostering a welcoming atmosphere during flights.
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
  • Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
  • Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
  • Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
  • Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
  • Kept abreast of current industry trends and regulations through ongoing professional development and training, ensuring compliance with airline standards.

Intern

Glee Studios
03.2018 - 08.2018
  • Assisted in developing project documentation and reports to enhance team communication.
  • Coordinated scheduling for meetings and events, streamlining operational processes.
  • Conducted research to support strategic initiatives and improve project outcomes.
  • Maintained databases to ensure accurate tracking of project progress and resources.
  • Supported marketing efforts through social media promotion and audience engagement strategies.
  • Assisted in vendor management, facilitating communication to meet event requirements.
  • Coordinated logistics for events, ensuring timely setup and breakdown of venues.
  • Managed registration processes, enhancing attendee experience through efficient check-in procedures.
  • Developed event timelines, ensuring alignment with project goals and deadlines.
  • Collaborated with team members to create engaging event materials and presentations.
  • Conducted post-event evaluations to gather feedback and identify areas for improvement.
  • Streamlined inventory management for event supplies, optimizing resource allocation and usage.
  • Facilitated clear communication between clients, vendors, and internal team members to ensure smooth execution of projects from start to finish.
  • Participated in venue selection processes by researching potential locations based on capacity requirements, accessibility factors, and overall atmosphere.
  • Negotiated contracts with vendors to secure best pricing and services for clients'' needs.
  • Utilized social media to promote events and increase attendance.
  • Oversaw event registration process by collecting and tracking attendee information.

Education

Bachelor Of Communications - Communications

Singapore University of Social Sciences
08.2024

Diploma - Arts Theatre Management

Republic Polytechnic
05.2019

O-Levels -

St. Anthony’s Canossian Secondary School
01.2016

Skills

  • Customer service
  • Effective communicator
  • Exceptional communication
  • Customer engagement
  • Customer relations
  • Adaptable personality
  • Branding

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Upper intermediate (B2)

Timeline

Brand Ambassador

Freelance
08.2024 - Current

Business Development Executive

MediaOne
04.2024 - 08.2024

Cabin Crew

Singapore Airlines
05.2019 - 01.2024

Intern

Glee Studios
03.2018 - 08.2018

Bachelor Of Communications - Communications

Singapore University of Social Sciences

Diploma - Arts Theatre Management

Republic Polytechnic

O-Levels -

St. Anthony’s Canossian Secondary School

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Jessica Qing Yi Lee