Jessica Zakiya

Aviation Security Officer

Singapore, Jan 2025 – Present

Contributed to SQ Ramp Project by maintaining security protocols.

Monitor and support ground operations with a focus on safety and efficiency.

Coordinate with team members and stakeholders to maintain smooth project execution.

• Extracted data from existing system to facilitate seamless migration
• Collaborated with cross functional teams (operational, Financial and IT ) to understand Business practices and implement process improvements in the new system
• Worked closely with IT to configure system functionality and troubleshoot issues
• Conducted thorough testing, identified and reported defects, and coordinated with IT to resolve them
• Participated in meetings to address and resolve system issues and defects
• Prepared and distributed summary emails to stakeholders
• Documented solutions and process flows to ensure knowledge sharing and future reference
• Developed and implemented process documentation to facilitate system adoption and user understanding. Great opportunity to learn about logistic background.
• Professional reference: Mr Paul (Group in-Charge) : 82375567

• Increased store sales above target each quarter by analyzing daily sales and creating action plans to achieve.
• Spear-headed a store milestone for 2012 achieving the maximum sales volume to date.
• Effectively managed store sales monitoring programs that included mentorship with associates on a pershift basis to ensure maximum training was achieved.
• Actively recruited stellar talent by selecting, hiring sales associates and facilitated new hire orientations.
• Championed an employee incentive structure where awarded for top performance.
• Encouraged and inspired associates daily though the company-wide sales program to ensure customers received an ultimate experience.
• Consistently met and exceeded monthly sales goals by up to 43% for two consecutive years.
• Exceeded annual sales goals for 2021 by $67,000.
• Hired and trained 8 retail sales associates.
• Increased employee retention to 98% by implementing an Employee of the Month program and an employee development system.
• Implemented new customer service strategies, resulting in a 62% customer return rate.

• Prepare test plan, test case and test scripts according to the BRD
• Perform UAT testing for ATM machines (ATM+, BTM+, KKH Project, TAU, Proview, ATM+ Face II, NCR, Diebold, Web UI ATM+)
• Log, tracking and coordinating test defects and follow up with the vendor for fixing the defect and perform re-test
• Prepare report for daily updates, project and defect status
• Document the flow and testing process
• Perform LV for the product lodging and follow up for production issues
• Preparing documents for training staff and coordinating production issues for upgrade the version

• CMS Project - Fully involved in successfully migrating SME and small business customer collateral details and securing documents to the Collateral Management System (CMS), including updating information and lodging securing documents.
• ESDS Project - Conducted conversion exercises, acceptance testing (UAT), user verification testing (UVT), led a business trip to Chennai for issue resolution, conducted database investigations, and prepared training materials for user sessions Roles and Responsibilities
• Maintenance and monitoring of Customers Information Via Excel to ensure all the customer for all product are Captured in CMS
• Lodgement & Withdrawal of documents in ESDS & CMS Activities which include: Perform documentation Checker & custodian Checker activities for respective workflow (e.g. New lodgement, additional lodgement, Re-lodgement, Temporary Withdrawal & Permanent Withdrawal, Due Date Update, Case & Document Amendment, Document Status Change & Case Creation.
• Prepare Periodic reports, prepare monthly reminder to Law Firm
• Support maker’s activities whenever required, Provide support to team manager on project/initiatives
• Ensure compliance with Group Policy and Standards, Local laws and Regulations, controls and procedures of the bank to prevent errors/lapses and protect the bank against potential losses/risk.
• Provide high-quality custodian support to internal teams while maintaining rigorous risk and operational controls to enhance profitability and protect the Bank's interests.
• Involved in 2 Major Projects