Jessica Tng

· Lead and manage high volume of end-to-end recruitment activities for both retail and office headcounts for across brands. Ensure excellent quality and be creative towards recruitment needs within the organization.

· Deliver responsive and effective day-to-day HR services and solutions to the retail team including talent acquisition, analysis of manpower needs, compensation & benefits, and employee engagement.

· Manage onboarding and offboarding processes across retail and office teams.

· Develop and facilitate communication channels to build up a close work relationship among the management and staff at all levels.

· Collaborate and partner with SEAO HR team on Compensation & Benefits, and Talent related topics.

· Maintain and make use of HR analytics to recommend and support people related decisions.

· Able to work on transversal projects across the HR team to work efficiently and effectively on topics such as recruitment etc.

· Keep abreast of talent market trends, regulatory developments, and HR best practices and be responsible for all HR regulatory compliance.

· Support the HR team in office activities and ensure smooth company operations.

• Manage the full spectrum of recruitment & selection
• This includes job-posting, short-listing of candidates, interview arrangements, conducting interviews, communicating job offers, preparation of employment contracts, application of work passes, setting up of employee personal files, data entry, manpower allocation etc
• Liaise with recruitment agencies on temporary headcounts
• Work closely with hiring managers on their manpower requirements
• Ensure the successful onboarding of new employees
• Review recruitment, selection and onboarding processes periodically to recommend and make improvements
• Ensure accurately and prompt data-entry and the maintenance and integrity of information in the HRIS
• Provide recommendations to line managers on employee-related matters including grievances, disciplinary matters, employee exits, manpower re-allocation etc
• Partner with line managers to manage employee coaching, counselling, grievances and disciplinary matters
• Ensure seamless, efficient and timely execution of day-to-day HR processes and transactions
• Support and facilitate performance and talent management initiatives as required
• This includes career planning, staff development, performance appraisal, succession planning, manpower planning etc
• Lead, facilitate and support initiatives/activities/projects in employee engagement, organisation development etc and annual corporate events
• Assist in the development, implementation and improvement of HR policies and procedures including but not limited to manpower planning, employment terms, employee benefits, day-to-day work processes such as employee confirmation, claim procedures, staff movement/ mobility etc
• Independently organise recruitment events and talks and deliver presentation to external parties
• Perform ad-hoc projects / administrative duties when required.

• Support recruitment activities such as posting of job advertisements, scheduling job interviews, assisting interview process, conduct prescreening interviews and reference checks
• Liaise with recruitment agencies on temporary headcounts
• Prepare recruitment budget headcount reports
• Assist in new employee on-boarding process
• Assist in work pass application and renewal
• Provide administrative support to the HR Team
• Update and maintain employees' record on both P-file and system
• Keep track and prepare confirmation letter for confirmed staff
• Monitor store-to-store transfer to ensure the accuracy of recruitment report
• Any other ad-hoc duties as assigned.

• Work closely with Operation teams to ensure hiring needs are fulfilled within required time frame
• Support recruitment activities such as posting of job advertisements, scheduling job interviews, assisting interview process, conduct prescreening interviews and reference checks
• Liaise with recruitment agencies on temporary head counts for events and atrium sales
• Assist in work pass application and renewal
• Plan and coordinate career fairs
• Work with third parties like ITE, MINDS, SCORE
• Responsible for employee on-boarding and off-boarding
• Manage a pool of part timers for short/long term deployment
• Monitor recruitment cost and prepare recruitment reports
• Update and maintain employees' record on both P-file and system
• Keep track and prepare confirmation letter and membership card for confirmed staff
• Follow up with Operation teams on employees’ appraisal form and promotion letter and ensure the salary and benefits have been adjusted on the system
• Monitor store-to-store transfer to ensure the accuracy of recruitment report
• Provide summary of leave balance to resignee and conduct exit interviews
• Handle all disciplinary/grievances cases
• Ensure employees’ address on OFWAS are up-to-date and liaise with housing agent on housing inspection
• Submission of levy waiver
• Responsible for application, renewal and cancellation of airport seasonal and visitor passes
• Manage employee’s medical, dental and insurance claims
• Provide advice to employees on human resource policies and matters
• Manage uniform inventory, ordering and costing
• Liaise with finance department on baby voucher and referral incentives
• Assist in payroll and provide guidance on payroll queries
• Manage time attendance and leave system
• Check part timers’ time sheet and ensure their attendances are updated on time attendance
• Any other ad-hoc duties as assigned.

• Recruitment
• Sourcing of potential candidates through advertising in various job portals
• Reviewing of resumes and interviewing candidates for better job matching
• Provide career advice and guidance to candidates
• Prepare interview arrangement between client and candidate
• Conduct reference check
• Handle work pass renewal and application
• Business Development
• Client expansion by sourcing for new clients while servicing existing Accounts
• Build rapport and maintain strong relationship with potential and existing clients in all industries
• Develop good understanding of client companies, their business nature, work culture and given job order
• Perform job market analysis and provide client newsletter and updates with current market trends
• Ensure customer satisfaction through placement of suitable candidates
• Contract T&C, price, and salary negotiation
• Achieve and maintain personal and group sales target.

• Performs write up on company profile, photo editing and other content to ensure comprehensiveness of online listing page
• Collect materials for print artwork and submit to customer for final confirmation and approval
• Conduct business advisor interview for customers to understand their business nature and market
• Reason for leaving: End of internship.